Nestaway Technologies — Cheated on returning deposit amount

Address:

HSR LAYOUT, BENGALURU 560102

I have served 30 days notice period before move out as per the agreement, I have also cleared my rents and electricity bills. House inspection was scheduled 2 days before my move out but no one from Nestway showed up nor contacted, even my move out date passed, but still no communication from Nestway, every day I kept raising my concerns through their service/customer tickets but never got any proper response, I also visited their office at HSR Layout, but security gard did not let me in and informed their is no area manager or account available in office and I will be contacted within 24 hours, but that never happened and again no contact from nestaway, raised another customer ticket and after 8 days of daily follow ups got a call from nestaway person saying he wants to complete my house inspection and wants to collect my house keys, house condition was completely fine and everything was in a good condition and nestaway person collected my keys, after that he said I will be contacted by accounting team to refund my deposit amount, but guess what, again no communication from nestaway and I kept following up on my service ticket, after 5 days, I received a msg from my bank that nestaway has credited Rs 5127 to my account, this was really surprising as my house deposit was 30k and nestaway returned only 5127 and not move out settlement statement was provided and no break up of any charges or decisions were shared, after that I kept following up with nestaway again to see clarity through service tickets but still no response, this Saturday I have decided to fill a cheating and breach of agreement terms complaint in HSY police station and also file a case against them in the court.