Nestaway Technologies — Deposit refund pending since 2 months

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102

Hello Team,

I had rented a house from NestAway on 13 Nov 2019 and moved out on 31 August 2020. It's been more than two months since I moved out and yet deposit refund is still pending.

Rental Address: House no. 114, Block 120, Mulund West, Hindustan Chowk-Mulund colony, Mumbai-400080
Owner: Mr. Tarun Kapoor ([protected]@gmail.com)
Broker: www.nestaway.com

The rent was Rs. 14500/- per month and Rs. 43500/- was taken as a security deposit. All the payments (rent/deposit/utility bills) were made to NestAway on its mobile app.
NestAway has generated invoice for Rs. 29922.21/- to be paid as refund to me after all deductions with due date 05 Oct 2020. The due date has passed long and both Owner and NestAway have not been replying on refund status.
I raised the issue with NestAway on 12 Sep 2020 for refund status with service request CC_08449643 and took follow-up till 05 Oct 2020 but they did not reply.

NestAway did send a mail to Owner (Tarun Kapoor) with me in CC for refund of deposit. I am following up with both on mail, but no one is replying on it.

I just want my deposit back. NestAway has already deducted costs for Utility bills (Rs. 887/-) and an extra Rs. 3550/- for no reason from my deposit (Rs.43500/-) and still the amount they suggested (Rs. 29922.21) has not been refunded yet.

Thanks,
Deepak