Nestaway Technologies — pathetic customer care and area manager doesn't care to show me room

Address:

Bangalore, Karnataka, 560054

I had scheduled to visit a room in mathikere on 17th july for the 19th of july. The nestway app is so stringent on time slots thats its not possible to book a time slot convenient to the customer. Yet i still booked for the 19th for 7:30pm. I called up the assigned area manager deepak :[protected] and he cannot accommodate any other time apart from the schedule. I was told by customer care that the area manager can do so if they desired. I understand if he was busy, but he sounded completely not interested in showing any customer support. I called him up on 19th around 2pm just to confirm he'll be available and he assure me he'd be. Next i called him up around 7:25 asking his wareabouts and he had the audacity to act like he didnt know who i was, and then he proceeded to tell me he didn't get any notification saying i had a visit today. I called up customer care soon after to confirm if this was the case and they assured me that the slot was confirmed. Next when i called him he said he'll take an hour to come. I waited till 8:30 pm in the heavy rain in front of the property and he refused to pick my call all the while i was there. And then drops me a message in the last moment he cant make it, sorry? Why do you employ people who are inept at doing their job and wasting my time? Im a tenant at nestaway but after this trend of downward spiraling customer service quality, im considering moving out. Because of him i fear ill loose the room because of his carefree nature and you are denying yourself repeat customers by employing such people. Please keep backup area managers because this is unacceptable quality of service and behavior.