[Resolved]  Nestaway Technologies — payment issues

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

We are tenants and have rented out our property to nestaway. Since it was furnished from our side so there was minimum guarantee clause that every month we will receive minimum rs 18000 as rent. If required we will share acct statement where you can see that every month we have received rs 17300 approx.in feb 2018, we received rs 11375 and on enquiry we came to know that this minimum guarantee amt was for 1 year. This info was not provided to us and it was also not visible in our dashboard. This field was empty and it clearly means that this was done deliberately. We are paying rs 2200 maintenance this means that we are receiving[protected] rs 9175 for fully furnished two bhk flat in sector 62, noida. This was completely unacceptable and we raised ticket for the same. Support executive who was looking at this ticket told us that arrears of feb 2018 will be refunded back to our account and also from mar 2018 we will again receive our minimum guarantee amt. But to our surprise we have not received any arrears yet and they deducted 20% tds for the month of march alone. Attached screenshot for the same. What i understand is that if they are deducting tax every month then why they deducted tds in mar 2018 and also although we have shared our pan card why they are deducting 20% tds. Resolution time for raised tickets/requests is indefinite for nestaway. I am continuously trying to reach them and escalating this issue but all falls to deaf ears. Nestaway does not take consumer complaints seriously.