Nestaway Technologies — Property not handed back

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102

Raised a request in first week of february to off-boarding our house due to various customer services issues from this company. As per their terms it takes them 4 weeks for the same. Despite my several requests over phone calls they did not even initiate the process. I myself informed tenants staying in the house about this issue. They understood my situation and vacated the place after making the arrangements. One person could not move out because of the lock down, i informed him to stay put still situation changes. Even now the house is vacant from april first week, i have heard nothing from nestaway customer service. Their call center is closed. The dashboard in the website as well as phone application do not work anymore. There are no other means of communication such as email or a phone call to area manager. Either they do not provide their numbers or they just do not pickup calls. I'm staying 3000km away from my home town due to work and having to arrange temporary staying arrangement for my old parents because o[censored]nresponsive and non-existent customer service. It is going to be 4 months since i raised the off-boarding request, so far not heard when they will do it. Really sick of this company and their behavior, but even to get away with its association it has been a pain. Regarding the maintenance of the house, less said the better.