NetXpress / Micronova Network Solutions Complaints & Reviews

i am seriously fed up with netxpress customer service. i have been calling netxpress customer care atleast of 20 times every month regarding speed issue. everytime i got reply as 'we will intimate our technician, he will come rectify the issue' but no one rectified it till now which is lack of commitment to customer and irresponsibility .netxpress people are so responsive only during renewal.later never seriously care about customer.i am posting screenshot of speed in the last 3 months and also the speed that i am receiving now. FYKI, i am using 2mbps plan .atleast do some work to make your customers happy and satisfied instead of only money minded business. if you observe attached screenshot then you will understand how much speed i receiving since april.

HI All, I got a new connection of 15 mbps unlimited connection of 20 GB limit/Month after which the speed would be 512kbps. I paid an amount of 5212/=. Till now I have never got a speed more than 1.5 Mbps. I have repeatedly called the customer care and the sales guy but to no response. once they will tell it will be fixed within 30 mins but that never happens. I want my money back

What the hell is with this network. The customer care would not respond and give reckless answers. This utterly useless service. Even If I call the manager no proper response is there from him and many times does not lift the phone. The network constantly drops down. We took a plan of 4Mbps for Rs.1572/- . It gives below 1Mbps. The screen shot attached shows the download speed and upload speed right after recharge. This is humiliating and disgusting.

I recharged my Net Express internet connection in Chennai for one month. It stopped working after one week. The customer care gave false assurances multiple times but they never fixed it. My subscription is expired now. Please avoid this fraudulent ISP.

I have requested for the connection 499/- plan they said 1561/- which includes security and modem charges. I paid through cheque because I am aware of them also read regarding these type of small and fraud people roaming in Sholingnallur area which do fake promises and commitments for services speed and connection. After taking cheque their representative named Ram phnno [protected] has not replied at all for modem installation and connection. When I called them in office they said they have given the connection.But reality is they have given connection but without modem. I just got cheated. Thank god I paid through cheque which i asked my bank to stop that payment. Guys be aware of this types of charlatan.near Sholingnallur Chennai. Really feeling relieved after cancelling the cheque payment.

For past 10 days, the broadband connection is not working properly. I tried to call customer care (No.[protected], but they didnt pick the call for 5 days. In 6th day, they picked and told that they will resolve the problem within a day. but 2 days gone. No reply from customer care. They are not giving proper response to customer. Tried to contact technician, they also not giving proper response. I lost almost 100 rupee by talking them daily 5-6 times. Night time, they reducing my 2 Mbps broadband speed to less than 1 Mbps. Due to broadband connection problem, I was not able to prepare for Interview and lost one interview. Please help

I recently moved to Velachery, AGS Colony. In my new Apartment there was a joint decision to get the Centrex service for phones and broadband service. We were approached by many including the fraudulent company "NetExpress". Finally after much deliberation we decided to settle on a reputed ISP but we were informed that will take few months to get it all installed in our premises. The reason the NetExpress was rejected was they were not able to provide any proper documentation for their service or licence even; they don't even have a website. Until the Centrex was setup and due to feasibility issue many opted for NetExpress as a temporary solution including me. I was approached by the sales person Ravi making his false claim about how good the service is, so I opted for a 1Mbps plan just to see how good their service is. I was charged around Rs 1, 500/- for modem, installation, and first months rental. I was promised that I will receive a call from the Technical Team and the service will be activated immediately the next day. No one contacted for the next two days, I called the Sales person Ravi; his number was unanswered for a day. When he answered my call the next day I reminded him of the service activation. He then managed to finally send a untrained group of people to install the cable. They just brought in the cable through the conduit provided for the AC copper wire and laid the wire in the middle of the bedroom across the entire length of the room. When I told them not to do it that way, the installation guy said now he doesn't have proper tools for making proper connection so he will come the next day to make the cable more organized. I trusted him and let him go. Next day again making several calls to the sales person he finally managed to send a Technical guy who obviously had no clue what he is doing and was on call with his seniors all the time asking for guidance. Finally after he managed to get the connection, I reminded him to correct the lengthy cable running across the floor. He said he will send the installation guy after he leaves. They never came even after constant reminders for weeks that followed. The Internet connection was good actually for a week, then came constant disconnections and many hours o[censored]navailability of Internet per day. After many phone calls they managed to fix it after a week. It was working better for the rest of the month. After about three weeks I was furious about cable which was on the floor. I called the customer care number which they never answer, To my luck I finally managed to get in contact with the area in-charge Anand. He came two days later and apologized for every trouble caused and fixed the cable issue. His words were so convincing and gave me his number to contact him if I run into any problem in the future. I was happy with that response. Then came the month two, I got a call from NetExpress customer care to recharge my account to continue to use their service. I decided to upgrade to 2Mbps (Rs 1, 010/month). Afer receiving the payment and after my current subscription got expired the Internet went down. I was waiting for them to update the service which never happened. At around 8PM I called the customer care and reminded to recharge my service. After the Internet was working as normal with speed upto 240kbps but with frequent disconnections and down time for hours in a day. Then came the worst part around 28th April 2014 my Internet speed dropped from 240kbps to barely 10kbps. The video streaming was worst and the downloads timed out. After many calls to Anand he managed to sent the same guy who came in for the getting my connection up on day one of the service. The attitude of that guy was bigger than him. He seems to think the customers are always wrong and NetExpress is always right. He did some mumbo jumbo but nothing was fixed he left without any clue what he had done but promptly told me he would update me on the status of the issue, which he never did until now. Then again after repeated calls to unanswered customer care numbers and to Anand's number; finally he answered the call but he accidentally forgot about me. I had to give him long intro about me to buf[censored]p his memory. He then promised to fix the bandwidth issue as early as possible but nothing was done so far. Now again my calls are going unanswered with no reply from whomsoever. I paid for 2Mbps but the speed is like a 64Kbps subscription now. MY VERDICT IS, THIS NETEXPRESS BROADBAND SERIVCE IS A FRAUD TO THE CORE. JUST LIKE ME YOU MIGHT GET ATTRACTED FOR THE PRICE BUT FOR THAT CHEAP PRICE YOU'LL GET NOTHING BUT DISAPOINTMENT AND CONSTANT IRRITATION THE WAY THEY ANSWER YOUR QUERIES. I will be disconnecting their service after this month, Stay away from these frauds if possible. By the way the issue I mentioned not only affected me but my entire Apartment complex. Still frauds at NetExpress claim their service has no issues. What a bunch of low life leaches.

Hi, we paid for a connection like some 3 months back. they told like the connection is available in our area and will be given as soon as the amount is paid, but then after 1 month they came up with a story like there was no wiring till our house and it will take 1 month to extend the connection. but then they told like its taking time so they will refund the amount. its been a month since they told they will be refunding the amount. even they not attending the calls. COuld you please let us know how to proceed.

I have NetExpress broadband. The internet was not working for the last 20 days. Called more than 100 times, no one pick up the call. Got a call from their customer service yesterday and they asked me to renew the subscription!!! I told them that we were without the service for about 20 day, so refund the money back with the deposit. They disconnected the call.

Hi, I reside in Velachery are and have been using internet connection through service provider Net Express. However, for the past few weeks it's been observed that the net fails to connect after 10 pm. Have tried calling their customer care number ([protected] / [protected]), but calls are not at all answered. From the time of installation and till date have been facing issues with the service provider. And the service provided by them by far below par. Could you please find a solution for this. Regards, Varun Sadasivan +91 [protected]

Hi,

Beware you wont fall in there trap ,as I did. I have taken Net express connection from Logeshwaran who claims to be sales representative of it. I paid him 4500 rs instantly for prepaid connection in advance for 3 month. Now it has been more than 20 days i dont have connection worst customer care they dont know anything . If you call them them they will give false assurance, some how I managed to get number of its manager Venket he too have given false assurance that it will be fixed in 2-3 days.
All in all it has been more than 20 days I paid them 4500 bugs they are fooling around.
I am literally frustrated dont know how to get my money back..
Guys beware make sure you dont fall in there trap as i did..:(

I purchased broadband internet services from the above provider in Shollinganallur, Chennai. Their representatives claimed high internet speed of 8 Mbps and gave contact numbers of Customer care center for any problems. They took advance money for 3 months. It worked fine for 15 days but since then it has not been working. Repeated calls to Customer care center are not picked up. Even when they pick up they ask login id details and no one ever visits or calls to check if problem is resolved. The manager who gave their numbers do not pick up the phone. Not sure what I can do to get my money back.