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NetXpress / Micronova Network Solutions Complaints & Reviews

www.netxpress.in
1.1
Updated: Apr 16, 2017
Complaints 32
Resolved
7
Unresolved
25
So far, so good. NetXpress / Micronova Network Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope NetXpress / Micronova Network Solutions will keep up the work and continue to help more customers with their concerns even better 🤝
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NetXpress / Micronova Network Solutions reviews & complaints page 2

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R
Ramesh Polamarasetti
from Bengaluru, Karnataka
Jul 3, 2015
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low speed issue since 3 months- AS_1330

Address: Chennai, Tamil Nadu

i am seriously fed up with netxpress customer service. i have been calling netxpress customer care atleast of 20 times every month regarding speed issue. everytime i got reply as 'we will intimate our technician, he will come rectify the issue' but no one rectified it till now which is lack of commitment to customer and irresponsibility .netxpress people are so responsive only during renewal.later never seriously care about customer.i...
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Joydeep Datta
from Bengaluru, Karnataka
May 1, 2015
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Worst service ever

Address: Chennai, Tamil Nadu

HI All, I got a new connection of 15 mbps unlimited connection of 20 GB limit/Month after which the speed would be 512kbps. I paid an amount of 5212/=. Till now I have never got a speed more than 1.5 Mbps. I have repeatedly called the customer care and the sales guy but to no response. once they will tell it will be fixed within 30 mins but that never happens. I want my money back...
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kvkdileep
from Bengaluru, Karnataka
Mar 6, 2015
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Broadband Internet Service

Address: Chennai, Tamil Nadu

What the hell is with this network. The customer care would not respond and give reckless answers. This utterly useless service. Even If I call the manager no proper response is there from him and many times does not lift the phone. The network constantly drops down. We took a plan of 4Mbps for Rs.1572/- . It gives below 1Mbps. The screen shot attached shows the download speed and upload speed right after recharge. This is humiliating and...
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J
jitheeshv
from Delhi, Delhi
Sep 18, 2014
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Poor Service

Address: Chennai, Tamil Nadu

I recharged my Net Express internet connection in Chennai for one month. It stopped working after one week. The customer care gave false assurances multiple times but they never fixed it. My subscription is expired now. Please avoid this fraudulent ISP....
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L
lindan
from Chennai, Tamil Nadu
Jul 15, 2014
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Connection

Address: Chennai, Tamil Nadu

I have requested for the connection 499/- plan they said 1561/- which includes security and modem charges. I paid through cheque because I am aware of them also read regarding these type of small and fraud people roaming in Sholingnallur area which do fake promises and commitments for services speed and connection. After taking cheque their representative named Ram phnno [protected] has not replied at all for modem installation and connection....
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srigopirangan777
from Bengaluru, Karnataka
Jul 4, 2014
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Bad Broadband service

Address: Chennai, Tamil Nadu

For past 10 days, the broadband connection is not working properly. I tried to call customer care (No.[protected], but they didnt pick the call for 5 days. In 6th day, they picked and told that they will resolve the problem within a day. but 2 days gone. No reply from customer care. They are not giving proper response to customer. Tried to contact technician, they also not giving proper response. I lost almost 100 rupee by talking them...
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lynx1210
from Bengaluru, Karnataka
May 4, 2014
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Worst Internet Service Provider EVER !!!

Address: Chennai, Tamil Nadu

I recently moved to Velachery, AGS Colony. In my new Apartment there was a joint decision to get the Centrex service for phones and broadband service. We were approached by many including the fraudulent company "NetExpress". Finally after much deliberation we decided to settle on a reputed ISP but we were informed that will take few months to get it all installed in our premises. The reason the NetExpress was rejected was they were not able...
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rajeshbabu2390
from Bengaluru, Karnataka
Oct 3, 2013
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Amount Refund

Address: Chennai, Tamil Nadu

Hi, we paid for a connection like some 3 months back. they told like the connection is available in our area and will be given as soon as the amount is paid, but then after 1 month they came up with a story like there was no wiring till our house and it will take 1 month to extend the connection. but then they told like its taking time so they will refund the amount. its been a month since they told they will be refunding the amount. even...
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Selvakumar R Iyyamperumal
from Kolkata, West Bengal
Sep 26, 2013
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Internet not working for 20 days. No one picked-up the call

Address: Chennai, Tamil Nadu

I have NetExpress broadband. The internet was not working for the last 20 days. Called more than 100 times, no one pick up the call. Got a call from their customer service yesterday and they asked me to renew the subscription!!! I told them that we were without the service for about 20 day, so refund the money back with the deposit. They disconnected the call....
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V
varusada
from Delhi, Delhi
Sep 15, 2013
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Unavailability of Service during night time

Hi, I reside in Velachery are and have been using internet connection through service provider Net Express. However, for the past few weeks it's been observed that the net fails to connect after 10 pm. Have tried calling their customer care number ([protected] / [protected]), but calls are not at all answered. From the time of installation and till date have been facing issues with the service provider. And the service provided...
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pmayank
from Chennai, Tamil Nadu
Sep 11, 2013
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Worst Service/worst technical team...make sure you won't fall in the trap

Address: Chennai, Tamil Nadu

Hi,

Beware you wont fall in there trap ,as I did. I have taken Net express connection from Logeshwaran who claims to be sales representative of it. I paid him 4500 rs instantly for prepaid connection in advance for 3 month. Now it has been more than 20 days i dont have connection worst customer care they dont know anything . If you call them them they will give false assurance, some how I managed to get number of its manager...
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Shantanu.Shoree
from Chennai, Tamil Nadu
Sep 6, 2013
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Broadband Internet Services

I purchased broadband internet services from the above provider in Shollinganallur, Chennai. Their representatives claimed high internet speed of 8 Mbps and gave contact numbers of Customer care center for any problems. They took advance money for 3 months. It worked fine for 15 days but since then it has not been working. Repeated calls to Customer care center are not picked up. Even when they pick up they ask login id details and...
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