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NetXpress / Micronova Network Solutions Complaints & Reviews

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Last updated Apr 16, 2017
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NetXpress / Micronova Network Solutions
Customer Service Contacts

NetXpress / Micronova Network Solutions Website

NetXpress / Micronova Network Solutions Head Office Address

No. 249, R.K. Mutt Road, R.A. Puram
Chennai
Chennai District
Tamil Nadu
India
600028

NetXpress / Micronova Network Solutions Phone Numbers

Phone
+91 44 4224 6666
5
2
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NetXpress / Micronova Network Solutions reviews & complaints page 2

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i am seriously fed up with netxpress customer service. i have been calling netxpress customer care atleast of 20 times every month regarding speed issue. everytime i got reply as 'we will intimate our technician, he will come rectify the issue' but no one rectified it till now which is lack of commitment to customer and irresponsibility .netxpress people are so responsive only during renewal.later never seriously care about customer.i am posting screenshot of speed in the last 3 months and also the speed that i am receiving now. FYKI, i am using 2mbps plan .atleast do some work to make your customers happy and satisfied instead of only money minded business. if you observe attached screenshot then you will understand how much speed i receiving since april.
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    HI All, I got a new connection of 15 mbps unlimited connection of 20 GB limit/Month after which the speed would be 512kbps. I paid an amount of 5212/=. Till now I have never got a speed more than 1.5 Mbps. I have repeatedly called the customer care and the sales guy but to no response. once they will tell it will be fixed within 30 mins but that never happens. I want my money back
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      What the hell is with this network. The customer care would not respond and give reckless answers. This utterly useless service. Even If I call the manager no proper response is there from him and many times does not lift the phone. The network constantly drops down. We took a plan of 4Mbps for Rs.1572/- . It gives below 1Mbps. The screen shot attached shows the download speed and upload speed right after recharge. This is humiliating and disgusting.
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        I recharged my Net Express internet connection in Chennai for one month. It stopped working after one week. The customer care gave false assurances multiple times but they never fixed it. My subscription is expired now. Please avoid this fraudulent ISP....
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I have requested for the connection 499/- plan they said 1561/- which includes security and modem charges. I paid through cheque because I am aware of them also read regarding these type of small and fraud people roaming in Sholingnallur area which do fake promises and commitments for services speed and connection. After taking cheque their representative named Ram phnno [protected] has not replied at all for modem installation and connection. When I called them in office they said they have given the connection.But reality is they have given connection but without modem. I just got cheated. Thank god I paid through cheque which i asked my bank to stop that payment. Guys be aware of this types of charlatan.near Sholingnallur Chennai. Really feeling relieved after cancelling the cheque payment.
        Aug 14, 2020
        Complaint marked as Resolved 
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          For past 10 days, the broadband connection is not working properly. I tried to call customer care (No.[protected], but they didnt pick the call for 5 days. In 6th day, they picked and told that they will resolve the problem within a day. but 2 days gone. No reply from customer care. They are not giving proper response to customer. Tried to contact technician, they also not giving proper response. I lost almost 100 rupee by talking them daily 5-6 times. Night time, they reducing my 2 Mbps broadband speed to less than 1 Mbps. Due to broadband connection problem, I was not able to prepare for Interview and lost one interview. Please help
          Aug 14, 2020
          Complaint marked as Resolved 
          Net Xpress company address:

          Micronova network solutions pvt. ltd.,
          old no : 120, new no : 249, R.K.Mutt road, Mandavelipakkam, Chennai - 600028,
          Tel :[protected], tel fax : 42041099
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Net Express Broadband — Worst Internet Service Provider EVER !!!

            I recently moved to Velachery, AGS Colony. In my new Apartment there was a joint decision to get the Centrex service for phones and broadband service. We were approached by many including the fraudulent company "NetExpress". Finally after much deliberation we decided to settle on a reputed ISP but we were informed that will take few months to get it all installed in our premises. The reason the NetExpress was rejected was they were not able...
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Netexpress — Amount Refund

            Hi, we paid for a connection like some 3 months back. they told like the connection is available in our area and will be given as soon as the amount is paid, but then after 1 month they came up with a story like there was no wiring till our house and it will take 1 month to extend the connection. but then they told like its taking time so they will refund the amount. its been a month since they told they will be refunding the amount. even...
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            I have NetExpress broadband. The internet was not working for the last 20 days. Called more than 100 times, no one pick up the call. Got a call from their customer service yesterday and they asked me to renew the subscription!!! I told them that we were without the service for about 20 day, so refund the money back with the deposit. They disconnected the call.
            Net Express Broadband customer support has been notified about the posted complaint.
            Haha ... Welcome to the world of quality service by net express.

            After no or poor service for three months they called me also to renew. When I did not renew and got an alternate service provider, they have now started calling me to return the modem ... Cannot believe what the hell they are doing ...
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Hi, I reside in Velachery are and have been using internet connection through service provider Net Express. However, for the past few weeks it's been observed that the net fails to connect after 10 pm. Have tried calling their customer care number ([protected] / [protected]), but calls are not at all answered. From the time of installation and till date have been facing issues with the service provider. And the service provided by them by far below par. Could you please find a solution for this. Regards, Varun Sadasivan +91 [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
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                Hi,

                Beware you wont fall in there trap ,as I did. I have taken Net express connection from Logeshwaran who claims to be sales representative of it. I paid him 4500 rs instantly for prepaid connection in advance for 3 month. Now it has been more than 20 days i dont have connection worst customer care they dont know anything . If you call them them they will give false assurance, some how I managed to get number of its manager Venket he too have given false assurance that it will be fixed in 2-3 days.
                All in all it has been more than 20 days I paid them 4500 bugs they are fooling around.
                I am literally frustrated dont know how to get my money back..
                Guys beware make sure you dont fall in there trap as i did..:(
                Aug 14, 2020
                Complaint marked as Resolved 
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Net Express Services — Broadband Internet Services

                  I purchased broadband internet services from the above provider in Shollinganallur, Chennai. Their representatives claimed high internet speed of 8 Mbps and gave contact numbers of Customer care center for any problems. They took advance money for 3 months. It worked fine for 15 days but since then it has not been working. Repeated calls to Customer care center are not picked up. Even when they pick up they ask login id details and...
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