NetXpress / Micronova Network Solutions Complaints & Reviews

i am seriously fed up with netxpress customer service. i have been calling netxpress customer care atleast of 20 times every month regarding speed issue. everytime i got reply as 'we will intimate our technician, he will come rectify the issue' but no one rectified it till now which is lack of commitment to customer and irresponsibility .netxpress people are so responsive only during renewal.later never seriously care about customer.i am posting screenshot of speed in the last 3 months and also the speed that i am receiving now. FYKI, i am using 2mbps plan .atleast do some work to make your customers happy and satisfied instead of only money minded business. if you observe attached screenshot then you will understand how much speed i receiving since april.

HI All, I got a new connection of 15 mbps unlimited connection of 20 GB limit/Month after which the speed would be 512kbps. I paid an amount of 5212/=. Till now I have never got a speed more than 1.5 Mbps. I have repeatedly called the customer care and the sales guy but to no response. once they will tell it will be fixed within 30 mins but that never happens. I want my money back

What the hell is with this network. The customer care would not respond and give reckless answers. This utterly useless service. Even If I call the manager no proper response is there from him and many times does not lift the phone. The network constantly drops down. We took a plan of 4Mbps for Rs.1572/- . It gives below 1Mbps. The screen shot attached shows the download speed and upload speed right after recharge. This is humiliating and disgusting.

I have requested for the connection 499/- plan they said 1561/- which includes security and modem charges. I paid through cheque because I am aware of them also read regarding these type of small and fraud people roaming in Sholingnallur area which do fake promises and commitments for services speed and connection. After taking cheque their representative named Ram phnno [protected] has not replied at all for modem installation and connection. When I called them in office they said they have given the connection.But reality is they have given connection but without modem. I just got cheated. Thank god I paid through cheque which i asked my bank to stop that payment. Guys be aware of this types of charlatan.near Sholingnallur Chennai. Really feeling relieved after cancelling the cheque payment.

For past 10 days, the broadband connection is not working properly. I tried to call customer care (No.[protected], but they didnt pick the call for 5 days. In 6th day, they picked and told that they will resolve the problem within a day. but 2 days gone. No reply from customer care. They are not giving proper response to customer. Tried to contact technician, they also not giving proper response. I lost almost 100 rupee by talking them daily 5-6 times. Night time, they reducing my 2 Mbps broadband speed to less than 1 Mbps. Due to broadband connection problem, I was not able to prepare for Interview and lost one interview. Please help

I have NetExpress broadband. The internet was not working for the last 20 days. Called more than 100 times, no one pick up the call. Got a call from their customer service yesterday and they asked me to renew the subscription!!! I told them that we were without the service for about 20 day, so refund the money back with the deposit. They disconnected the call.

Hi, I reside in Velachery are and have been using internet connection through service provider Net Express. However, for the past few weeks it's been observed that the net fails to connect after 10 pm. Have tried calling their customer care number ([protected] / [protected]), but calls are not at all answered. From the time of installation and till date have been facing issues with the service provider. And the service provided by them by far below par. Could you please find a solution for this. Regards, Varun Sadasivan +91 [protected]

Hi,

Beware you wont fall in there trap ,as I did. I have taken Net express connection from Logeshwaran who claims to be sales representative of it. I paid him 4500 rs instantly for prepaid connection in advance for 3 month. Now it has been more than 20 days i dont have connection worst customer care they dont know anything . If you call them them they will give false assurance, some how I managed to get number of its manager Venket he too have given false assurance that it will be fixed in 2-3 days.
All in all it has been more than 20 days I paid them 4500 bugs they are fooling around.
I am literally frustrated dont know how to get my money back..
Guys beware make sure you dont fall in there trap as i did..:(