Nexa — New Car Bumper repainted and delivered

Pokhriyal Abhishek

from Kotagiri, Tamil Nadu

Address:	248001
Website:	www.consumercomplaints.in/mobikwik-wrongly-amount-debited-c1538752

I have a concern regarding my car that I purchased from Rohan Motors Dehradun somewhere around end of July last year.
I always felt my car's front bumper has less shine(gloss) then other areas or the back side bumper of my car. Now when one of my friend purchased the same color car, I suddenly realized that the glossy feel is lacking in my car's front bumper. Since I took my car along with me to Pune right after I purchased it so I couldn't come to Dehradun. I took my car to Sai Service(Authorized Service center) here in Pune Branch and they cleared me that the bumper is painted undoubtedly. So now could you please let me know what we can do in this case.
Really want to escalate the issue, as the reply from the Manager of the showroom is really disappointing. I have spent bloody 7lacs on that car and now he is not even giving me a solution and instead telling me to repair it on paid basis. My car is not even 10months old and they are giving up from the case simply saying they can't help in this case.
Then what is the matter of buying the extra warranty from them when they can't do anything.
Hell with these guys. I won't let this go easy...

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Apr 16, 2017

Updated by Pokhriyal Abhishek The reply from the Manager of the showroom. Highy disappointing.

Dear Sir,

Greetings from Nexa Rohan Motors Ltd.,

As per the trail mail we regret to
receive a concern from your side about the vehicle
condition. However we would like to tell you that before the
delivery of the vehicle it got inspected by the PDI team
(Pre delivery
inspection) and there are no loopholes
to avoid the inspection.

We are eligible to make the damage
control with in a weeks time if it is in the knowledge of
our management, but as in your case RM was also not got any
information and now it is almost a year, where we are
unable to take your concern into action.

We would also like to tell you that
delivery of the vehicle with quality check with our robust
team is our prime concern and there is no such incident
happened so far.

You are welcome to bring your
vehicle to our body shop for any repair on paid basis.

Please feel free to contact us, for any
further communication.

We regret the inconvenience caused, and
we assure you the best of our services always.

Thanks & Regards
Varun Kapoor |Showroom Manager
Rohan Motors Ltd – Nexa
257/2, GMS Road, Dehradun