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Updated: Dec 6, 2020
Complaints 58
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34
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24
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M
Matikur Rahman
from Mumbai, Maharashtra
Apr 16, 2012
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Complaint regarding payment without service

Address: Mumbai City, Maharashtra

Hi,
I am very disappointed with ngpay. I recharged Vodafone number. My balance of Rs. 99 got deducted but phone wasn't recharged. And nobody picks up the call. Please reply immediately....
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A
ayush5178608
from Kolkata, West Bengal
Apr 11, 2012
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refund of money

Address: West Bengal

I had tried making an aircel top up on 10/4/2012 from my ngpay account , the recharge was not made and instead the account was debited , the problem is that i have tried almost all the ngpay contact nos but none of them are being responded , it seems like the company doesn't even have what u call an customer care helpline .
I also mailed them at [protected]@ngpay.com still no response .

Registered mobile no. At ngpay...
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A
aerosathish
from Gurgaon, Haryana
Mar 10, 2012
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money not refund

Address: Karnataka

Sir,

I still DID not get refund back following from ngpay :-

1)transaction ID: ngpay[protected] dtd: 26.12.2011 refund amount: 887.00

2)transaction ID: ngpay[protected] dtd: 13.01.2012 refund amount: 534.00
3)transaction ID: ngpay[protected] dtd: 11.12.2012 refund amount: 80.00
4)transaction ID: ngpay[protected]

after the expiry of 30 days DID not get a satisfactory answer...
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S
sripaljain
from Delhi, Delhi
Feb 25, 2012
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not receiving otp to my email id

Address: Madurai, Tamil Nadu

i am using ngpay i which user registration for railway ticket booking i am not reciving OTP to my email id so pls help me...
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S
S.J.Geer
from Thiruvananthapuram, Kerala
Dec 27, 2011
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Non receipt of e ticket cancelled amount

Address: Kerala

1.I have booked a ticket through NG pay vide PNR. No.[protected] ID No.[protected] IRCTC ID. No.[protected]. The ticket was cancelled on 06/09/2011 and the amount to be refunded was Rs.174/. But they didn't refund the amount inspite of repeated request. The case was taken up with IRCTC. Now they have informed that the refund has been made to the agent on[protected] vide settlement No.[protected].

2.I have booked another...
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I
inmumaj
from Bengaluru, Karnataka
Sep 6, 2011
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not received product ordered online

Address: Maharashtra

I have placed an order for Kelvinator refrigerator 230 ltr on 29th july 2011 vide transaction ID : NGPAY [protected] and an amount of INR 13050 was paid thru my HDFC Credit card and it was promised online and thru message that same will be delivered within 21 working days but despite repeated reminders and calls as of now I have not received the product. NGPAY is failing to keep its commitments and dates. I am being mentally harassed as...
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K
kcompanyjain
from Mumbai, Maharashtra
Jun 22, 2011
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Non Delivery Of Product on time

Address: Lucknow, Uttar Pradesh

I have purchased a subscription from Ng Pay of magazine womens Era, I paid full payment in advance in Month of april in 1st week and as told by them subscription will start in 4-6 weeks i.e in 2nd week of may. but i havent recieved it then i called ng pay and loged my complain but no response from their side.then i called delhi press and they even not responded then luckly i got my june issue but till date i haven't recieved my may issue...
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V
vnskathuria
from Bengaluru, Karnataka
Nov 29, 2010
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refund of e ticket

Address: Uttar Pradesh

I HAVE MADE A E-TICKET WITH MY MOBILE NO [protected] DTD 10.07.10THROUGH (NGPAY MALL ON MOBILE)SERVICE NGPAY ID NGPAY[protected] THROUGH MY VISA DEBIT CARD CANARA BANK WIDE PNR NO [protected],IRCTC TRANSACTION ID [protected].I CANCELLED THIS TICKET ON 26.07.10 WITH NGPAY ID NGPAY[protected] & REFUND OF RS 534 WAS TO BE MADE.TILL TODAY I DIDNT GET THE REFUND BACK.I HAVE ALREADY COMPLAINED EARLIER TO THE CUSTOMER CARE BUT NOTHING HAPPENED.ITS...
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R
rahulsri86
from Delhi, Delhi
Oct 27, 2010
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Order not delivered

Address: West Medinipur, West Bengal

on 13th october i booked one birthday card for my father from India card gallery through ngpay mobile shopping application details are given below


13/10/2010 10:45:29 PM
Transaction ID : NGPAY [protected]
Visa Debit Card
Order ID[protected]
Product: Loving Father(1)

Max delivery date was of 2 to 5 days but my order is still not delivered on the destination i.e my father's...
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A
A P Shah
from Gurgaon, Haryana
Oct 16, 2010
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Not refunding of IRCTC cancelled tickets

Address: Vadodara, Gujarat

Dear Sir,

I Amit Shah is regestered member of NGPAY with ID [protected]
I had cancelled tickets with following details.
1. PNR No. [protected] cancelled for Karan Parmar & Refund Amount Rs. 448/- is still unpaid to me.
2. PNR No. [protected] cancelled all 3 tickets but received refund of only 2 tickets & 1 ticket refund is still pending for Rs. 468/-
3. PNR No. [protected] cancelled all...
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U
umscit2007
from Chennai, Tamil Nadu
Aug 2, 2010
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TDR filed for the ticket is not been refunded

Address: Chennai, Tamil Nadu

Dear Sir/Madam,

As I (M.Sureshbabu) have entered TDR for PNR [protected] through Ngpay and the ticket was also booked through the same. But the amount is not yet transferred so far.

Ngpay system told to me that they have forwarded that TDR filling to IRCTC so you can follow up with IRCTC for further assistance; But IRCTC is telling that such TDR no is not yet filled so far.

Is the process is taking...
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N
Naveena Thakur
from Bengaluru, Karnataka
Apr 15, 2010
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IPL Tickets Cancel after successful booking

Address: Karnataka

I had booked 27 tickets for 17th April IPL match (MI v/s RCB in Bangalore) through ngpay. All my transactions were successful and i had received confirmation calls and mails by ngpay. Two days before they conveyed that the booking has been cancelled due to web booking services problems and in all they gave a number of 4000 cancellations. This is not fair on their behalf to inform in such a short period. If there was a problem, how could...
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S
Siddharth Bhandari
from Noida, Uttar Pradesh
Apr 15, 2010
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Complaint not resolved regarding refund

Dear Sir/Madam,

I opted for a reliance communication recharge via Ngpay on 9/3/2010 of Rs 490 which didnt happened and the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted. Then, I contacted Ngpay to which they have called me 2-3 times and told me...
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H
Harshad Deshpande
Apr 5, 2010
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Transaction failure

Address: Chennai, Tamil Nadu

I tried to book the ticket for IRCTC through NGPAY and amount of Rs. 1393.64 (Trnx ID [protected]) which got failed and I got a message that amount will be credited in 7-10 working days. Till 27th March there was no indication if it is under process or not. Then I called up then when I got a message that the amount is processed and will be credited shortly. The amount is not credited yet. These people tried to fool me that it is processed...
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D
D Venkatesan
from Bengaluru, Karnataka
Dec 31, 2009
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BSNL Online Top up

The following mail received confirming the BSNL Recharge top up. Amount got debited But inspite of complaints to the customer care they could not give proper answer and they asking to contact BSNL customer care for clarrification. With NG Pay transaction ID BSNL customer care doesnt have any clue to solve the problem
Awaiting a response from NGPAY
Seems lost Rs.220/-
Heartening is the response given by NGPAY
Venkatbr...
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S
Shahul
from Bengaluru, Karnataka
Dec 30, 2009
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A fraud online seller

I bougt BSNL Top up, online from Ngpay portle on 28/12/2009 at 21:37 transaction ID NGPAY [protected], till date i have not received the balance on my phone, but they have debited my credit card for Rs.220... repeated calls to the company has Yielded no response..
This is my advice to all not to use Ngpay u will never get what u have shopped and ur account will be debited... Its a fraud company......
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I
imtiyazm_in
from Pune, Maharashtra
Oct 20, 2009
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Invalid Vodafone WCC card Sold

Dear sir,
Following Vodafone WCC Card PIn has been sold by ngpay company, but vodafone ivr system is refusing to accep the pin provided by them. Card details is as under:
Card Serial Nos.[protected] Denomination :Rs.149/- Circle: Gujarat.

I spoke to Vodafone customer care and also visited shivranjani Vodafone store they also refuse the existence of such Vodafone world calling card serial. surprisingly they also...
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C
Complainant2366336
from Pune, Maharashtra
Jan 28, 2009
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No Refund for cancellation

PLZ donot use ngpay for resrvation of railway tickets once You cancel a ticket you will never get back your money as i Am waiting for one refund made on[protected] but they are uable to refud money inspite of providing all details many times t...
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