ngpay Complaints & Reviews

Hi,
I am very disappointed with ngpay. I recharged Vodafone number. My balance of Rs. 99 got deducted but phone wasn't recharged. And nobody picks up the call. Please reply immediately.

I had tried making an aircel top up on 10/4/2012 from my ngpay account , the recharge was not made and instead the account was debited , the problem is that i have tried almost all the ngpay contact nos but none of them are being responded , it seems like the company doesn't even have what u call an customer care helpline .
I also mailed them at [protected]@ngpay.com still no response .

Registered mobile no. At ngpay [protected]

Team NGpay if youare listening kindly respond to calls or mails .


Ayush Goel
[protected]

Sir,

I still DID not get refund back following from ngpay :-

1)transaction ID: ngpay[protected] dtd: 26.12.2011 refund amount: 887.00

2)transaction ID: ngpay[protected] dtd: 13.01.2012 refund amount: 534.00
3)transaction ID: ngpay[protected] dtd: 11.12.2012 refund amount: 80.00
4)transaction ID: ngpay[protected]

after the expiry of 30 days DID not get a satisfactory answer by ngpay.

Therefore I request you to check & cleared the matter with irctc level.

With regards,
sathish

i am using ngpay i which user registration for railway ticket booking i am not reciving OTP to my email id so pls help me

1.I have booked a ticket through NG pay vide PNR. No.[protected] ID No.[protected] IRCTC ID. No.[protected]. The ticket was cancelled on 06/09/2011 and the amount to be refunded was Rs.174/. But they didn't refund the amount inspite of repeated request. The case was taken up with IRCTC. Now they have informed that the refund has been made to the agent on[protected] vide settlement No.[protected].

2.I have booked another ticket vide PNR No.[protected] ID No.[protected]. IRCTC ID No.[protected]. The ticket was cancelled on 09/09/2011. The amount to be refunded was Rs.290/- They didn't refund the amount inspite of repeated request. Hence, the matter was taken up with IRCTC and they have informed that the refund has been effected to agent on 09/09/2011 vide settlement No.[protected]. Undr the above circumstances it is requseted to take up the matter with Ngpay for further action.

I have placed an order for Kelvinator refrigerator 230 ltr on 29th july 2011 vide transaction ID : NGPAY [protected] and an amount of INR 13050 was paid thru my HDFC Credit card and it was promised online and thru message that same will be delivered within 21 working days but despite repeated reminders and calls as of now I have not received the product. NGPAY is failing to keep its commitments and dates. I am being mentally harassed as I am shifting my base to Gujarat and because of this issue I am unable to shift my luggages.


Despite repeated reminders and complaints no body from NGPAY is listening and no result or development as of now.

Please help.

murali majhi
mobile no.[protected]

I have purchased a subscription from Ng Pay of magazine womens Era, I paid full payment in advance in Month of april in 1st week and as told by them subscription will start in 4-6 weeks i.e in 2nd week of may. but i havent recieved it then i called ng pay and loged my complain but no response from their side.then i called delhi press and they even not responded then luckly i got my june issue but till date i haven't recieved my may issue and not even my june second issue.

I HAVE MADE A E-TICKET WITH MY MOBILE NO [protected] DTD 10.07.10THROUGH (NGPAY MALL ON MOBILE)SERVICE NGPAY ID NGPAY[protected] THROUGH MY VISA DEBIT CARD CANARA BANK WIDE PNR NO [protected],IRCTC TRANSACTION ID [protected].I CANCELLED THIS TICKET ON 26.07.10 WITH NGPAY ID NGPAY[protected] & REFUND OF RS 534 WAS TO BE MADE.TILL TODAY I DIDNT GET THE REFUND BACK.I HAVE ALREADY COMPLAINED EARLIER TO THE CUSTOMER CARE BUT NOTHING HAPPENED.ITS BEEN A LONG TIME SO PLEASE SOLVE MY COMPLAIN AT THE EARLIEST.

THANKS
GAURAV KATHURIA

on 13th october i booked one birthday card for my father from India card gallery through ngpay mobile shopping application details are given below


13/10/2010 10:45:29 PM
Transaction ID : NGPAY [protected]
Visa Debit Card
Order ID[protected]
Product: Loving Father(1)

Max delivery date was of 2 to 5 days but my order is still not delivered on the destination i.e my father's house

delivery address was
73/3 airforce station
subroto vihar
kalaikunda
westbengal

I Reported this issue several times to ngpay site but no such possitive response i recieved from them till now also my order is not yet delievered please help me to solve this issue

Dear Sir,

I Amit Shah is regestered member of NGPAY with ID [protected]
I had cancelled tickets with following details.
1. PNR No. [protected] cancelled for Karan Parmar & Refund Amount Rs. 448/- is still unpaid to me.
2. PNR No. [protected] cancelled all 3 tickets but received refund of only 2 tickets & 1 ticket refund is still pending for Rs. 468/-
3. PNR No. [protected] cancelled all 3 tickets but received refund of only 2 tickets & 1 ticket refund is still pending for Rs. 448/-

I had received message from IRCTC that all the refunds are released, So it is pending at NGPAY.
Since 30th June 2010, I am communicating but still the date they reply to me that we had refunded your refund, Sometimes we are refundung right now. I am asking them to provide me ARN number if you had refund it. But still today they are not providing me ARN number for it. Total pending refund is Rs. 448 + Rs. 468 + Rs. 448 = Rs. 1364/- pending since 15th May 2010
So, Please do needful to release my refund.
Thanking You.
- Amit Shah NG Pay ID [protected]
Mobile :- [protected]
email id :- [protected]@yahoo.co.in

Dear Sir/Madam,

As I (M.Sureshbabu) have entered TDR for PNR [protected] through Ngpay and the ticket was also booked through the same. But the amount is not yet transferred so far.

Ngpay system told to me that they have forwarded that TDR filling to IRCTC so you can follow up with IRCTC for further assistance; But IRCTC is telling that such TDR no is not yet filled so far.

Is the process is taking more than 120 days? How I don't know.

Please do the needful.

Details are given below.

PNR No: [protected]
Train No: 2601
Date of journey: 01/Apr/10
Name: M.Sureshbabu
TDR filled on: 05/Apr/10 and
NGPAY transaction ID: NGPAY[protected]

I had booked 27 tickets for 17th April IPL match (MI v/s RCB in Bangalore) through ngpay. All my transactions were successful and i had received confirmation calls and mails by ngpay. Two days before they conveyed that the booking has been cancelled due to web booking services problems and in all they gave a number of 4000 cancellations. This is not fair on their behalf to inform in such a short period. If there was a problem, how could the transactions be successful. This is clearly an oversale of tickets by ngpay.

Dear Sir/Madam,

I opted for a reliance communication recharge via Ngpay on 9/3/2010 of Rs 490 which didnt happened and the money got deducted from my credit card. I contacted Reliance communication about it and they said that they did not receive any money and advised me to contact the bank. I contacted my bank and found that the money was deducted. Then, I contacted Ngpay to which they have called me 2-3 times and told me that my complaint is under process but did not give any time frame to resolve it. It is more than 20 days and they have not yet got back to me. They have not given any assurance to me in written despite my repeated reminders to them. I have also put my communication which I wrote to Ngpay below and also the reply which I got from reliance communications.

Thank you
Siddharth



Date: 13 April 2010 10:46
Subject: Fwd: Reference: 381563
To: [protected]@ngpay.com

Dear Ngpay

I have still not received anything in written about the below-mentioned complaint/query. Please resolve it urgently as it has already caused a lot of mental trauma to me. Also, I would like to receive any assurance/confirmation from your side via written E-mail and NOT by telephone like I had in the case of Reliance communication e-mail (also attached below) where they clearly denied the fact that they received any money of Rs 490 from your side.

Regards
Siddharth

[protected] Forwarded message[protected]

Date: 9 April 2010 16:35
Subject: Fwd: Reference: 381563
To: [protected]@ngpay.com


I am still awaiting for the resolution of my below-mentioned query.

Thanks
Siddharth

[protected] Forwarded message[protected]

Date: 25 March 2010 11:04
Subject: Reference: 381563
To: [protected]@ngpay.com


Dear Ngpay,

This e-mail is in reference to the telephonic conversation for which I have so far received no assurance. Kindly look into it as a matter o[censored]rgency.

The reference number provided against my complaint is: 381563

Also, please note the below e-mail from Reliance communication customer care which clearly mentions that they have not received any amount and also find the attached citibank credit card statement which clearly shows that an amount of Rs 490 has been deducted via Ngpay which has not yet been refunded.

Kindly resolve this issue speedily.

Thank you,
Siddharth
[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: 22 March 2010 14:49
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Mr. Bhandari,



This is in response to your e-mail regarding talktime not credited issue. As informed to your earlier that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.



Regards,



Aniket Kamble

Customer Care
Reliance Communications




-----Original Message-----
Date: Monday, March 22, 2010 01:09 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail regarding service request id[protected]

Dear Mr Chandan Kumar

Kindly find the attached credit card statement which clearly suggests that a payment of Rs 490 was made to Ngpay. Kindly again note the Ngpay transaction number as below which clearly mentions that the payment was made to Reliance Communications:

Summary
Rs. 490.00 Reliance Communications
09/03/2010 11:44:00 PM
Transaction ID: NGPAY[protected]
VISA Credit Card

Transaction Details
Topup / Recharge Amount - Rs.490
Mobile Number - [protected]
Circle - All Circles


Kindly look into it as a matter o[censored]rgency as I has been over a fortnight without any result.

Regards
Siddharth





On 21 March 2010 21:14, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



In response to your mail regarding talktime not credited issue, we would like to inform you that as per our records we have checked and found that transaction was not found at Euronet. Hence, we request you to kingly check with the respective bank for further assistance.



Regards,



Chandan Kumar

Customer Care

Reliance Communications

I tried to book the ticket for IRCTC through NGPAY and amount of Rs. 1393.64 (Trnx ID [protected]) which got failed and I got a message that amount will be credited in 7-10 working days. Till 27th March there was no indication if it is under process or not. Then I called up then when I got a message that the amount is processed and will be credited shortly. The amount is not credited yet. These people tried to fool me that it is processed on 29th March and they calculate the 7-10 working days from that date and not from the day of failure. The customer service is pathetic. This is deficiency in service as NGPAY charge the amount for giving the service. Where can we escalate it ?

Their website claims that the amount will be debited only after successful transaction but that is not the case. In most cases the amount gets debited and it might take more than 2-3 weeks to get the refund...

The following mail received confirming the BSNL Recharge top up. Amount got debited But inspite of complaints to the customer care they could not give proper answer and they asking to contact BSNL customer care for clarrification. With NG Pay transaction ID BSNL customer care doesnt have any clue to solve the problem
Awaiting a response from NGPAY
Seems lost Rs.220/-
Heartening is the response given by NGPAY
Venkat

ngpay id: [protected]
Summary
Rs. 220.00 BSNL Mobile
28/12/2009 07:28:45 AM
Transaction ID: NGPAY[protected]
VISA Credit Card


Transaction Details
Topup / Recharge Amount - Rs.220
Mobile Number - [protected]
Circle - Karnataka
The service provider would automatically top-up/recharge your account as per the standard process and time. For details refer operator FAQ on ngpay.

I bougt BSNL Top up, online from Ngpay portle on 28/12/2009 at 21:37 transaction ID NGPAY [protected], till date i have not received the balance on my phone, but they have debited my credit card for Rs.220... repeated calls to the company has Yielded no response..
This is my advice to all not to use Ngpay u will never get what u have shopped and ur account will be debited... Its a fraud company...

Dear sir,
Following Vodafone WCC Card PIn has been sold by ngpay company, but vodafone ivr system is refusing to accep the pin provided by them. Card details is as under:
Card Serial Nos.[protected] Denomination :Rs.149/- Circle: Gujarat.

I spoke to Vodafone customer care and also visited shivranjani Vodafone store they also refuse the existence of such Vodafone world calling card serial. surprisingly they also inform that no WCC card of amount Rs.149/- at presently available with vodafone.

I want to file consumer complain against ngpay and want an legal action and compensation.
Pl reply immedaitely to take up this issue further for legal action .

Imtiyaz M.

PLZ donot use ngpay for resrvation of railway tickets once You cancel a ticket you will never get back your money as i Am waiting for one refund made on[protected] but they are uable to refud money inspite of providing all details many times t