Nissan Motors — complaint against dealer

Address:

New Delhi, Delhi, 110008

My name is ajay sharma, i am using nissan’s sunny dl4cna7274. I went for a service on 25 january 10 a. M at sparsh nissan (Address: no 29, shivaji marg, block c, moti nagar, new delhi, delhi 110015 ). On that day they had done something in my car because of that my amplifier was not working and at 3:30 p. M asked me to come another day for ac and heater problem as they don’t have adequate person to look after the same. On 2nd january 9:10 a. M, i went again for the ac and heater issue they provided me the estimated time at around 6:00pm. After inception they suggested me to change cooling coil even there was no issue with it. Still i agreed after their forcing at 3:30 pm and i left for some work at home. After that i didn’t get any update from their regarding car progress. So i called neelam their adviser she told me to come at sometime once she confirm the same again. But after that i didn’t got any call. Then again i called rajesh their manager and he said come in 10 to 15 minutes else showroom will be closed. After 2 minutes he again called me and said that car is not ready so far so he promised me to deliver the car.
Next day they denied to deliver it at my place because they told me it is far away. I gave so many other options like they can a bit late at night around 8:30 pm or early morning 8:30 am as i used to go to office in day time.

So they didn’t get ready on any of above option and started arguing with me. They told me ab le lo yahi se milegi or jahan complaint karni hai kar do. They expect me to take a leave from office to get a car from the showroom. Still they have my car with them. It is highly disappointing for me because i have been going to nissan showroom since at the time of purchasing my car. I am yours valuable customer. But this time i can’t tolerate this incident. Please look into this matter urgently else i will never visit to nissan workshop in future.

Please not that they have my car from 2nd february till now.