Nissan Motors — Employees pathetic behaviour & careless response - Mr. George Hiwale

Address:	Thane, Maharashtra, 400 607
Website:	Nissan Datsun

This is to bring to your notice that the two representatives Mr. George Hiwale & Mr. Pandurang appointed at the Thane waghle estate branch of yours is terrible to deal with. Their arrogance & rude nature is what a customer would never want.

My Datsun Vehicle that is just 3months old now was sent for servicing to the above service centre with a problem of leakage of rain water from all windows of the vehicle. At the first instance Mr. Pandurang mentioned that the water seepage is happening because of the carrier that has been installed & the same has to be removed. Then when I spoke to Mr. George Hiwale (GM) from the same service centre he said that due to the carrier the doors have bent slightly due to which this seepage is happening.

I then asked a solution for this & Mr. Pandurang clearly said that I do not have any solution to this issue.. 'Now this is pathetic!!!' How can a General Manager at that post simply say that he does not have a solution to the issue with the car. He said that I only am aware of my part of job & this is not his part of job. I then got furious & asked him that even if we remove this carrier will the seepage continue? Then he said no, it will stop then.

That was the exact solution that I needed.

I have an Ertiga & Celerio vehicle from Maruti & both of these have carriers installed on it. Prior to this also we had different vehicles, carriers were never a problem.
How can only Datsun vehicle have a problem with a carrier ???? Just because this was not a company fitted carrier??

Request revert on priority.

Regards,
Ruhi Sasi
Cont : [protected]