Nissan Motors — fraud company. their products are totally substandard and with defects

Address:	Pune, Maharashtra, 411040
Website:	www.nissan.in

Nissan car's are totally substandard and with defects. Datsun too belongs to Nissan. Nissan doesn't take any responsibility for its defective products even within the warranty period. Emails, complaints to customer care, complaints at service station, emails to their main company in Japan, all are in vain. Don't spend your hard earned money over this Fraud company with substandard defective vehicles, which will only result in waste of time, money, energy and mental harassment. Read this email below which was written by me to Nissan which only fell on deaf ears.
"Dear Sir,
Japanese are known for manufacturing best quality cars and their sincere commitments towards their customers, but our experience towards Nissan has been the very opposite and extremely disheartening.
We put our hard earned money for a Luxury Vehicle, Nissan Sunny XV Special Edition Diesel Variant on 26th Nov 2013 from Pune, India from the Dealer Shivalik Nissan which is now renamed as Shiv Nissan and located in Sus Gaon, Pune.
No one would expect that their brand new vehicle purchased from such a reputed Company like Nissan would have defects but how would you feel if your luxury vehicle would behave like a truck? How would you feel if you are on a long drive with your family and your gears would get stuck and not work while driving? How safe would you feel? How would you feel if you had to leave your brand new vehicle repeatedly at the service centre for repairing, every 2nd day? How would you feel if your brand new vehicle had become an experiment board for the company and service centre? How would you feel if the company from which you purchased your vehicle would be totally hostile and least bothered and would only try to suppress the issues by fooling you and take no responsibility and measures? How would you feel if the only reply you would get from the Company’s Seniors is that we do not have any policy for replacement or refund and we cannot help you? Such has been my experience with Nissan, India.
I have never faced these kinds of issues in any other vehicle of any make. My vehicle had manufacturing defects and we had reported these issues to the dealer, on the same day of vehicle purchase.
Problem Description 1: Sometimes, there would be loud irritating noise on application of brake, somewhere from the wheel area. Luxury vehicle behaves like a truck which is extremely embarrassing as well.
Problem Description 2: Sometimes, vehicle gear gets stuck while gear shifting. Pumping the clutch doesn’t help. We have to release the accelerator and move it to a side slowly and stop the vehicle, which is very dangerous, and life threatening, especially on highways at high speeds.
Earlier, the service centre Shivalik Nissan earliesr tried to convince us by saying that it’s because my vehicle is new or because your Foot Mat must be not allowing a full press clutch. We even stopped using the foot mat but all in vain. The vehicle brake noise kept on increasing with time. Within a few days of purchasing the new car, my vehicle would spend majority of time in the service centre for months without any resolution. We had provided Shivalik Nissan and Nissan Company with multiple recordings. We even went for long and multiple test-drives to show them the issue. We have wasted majority of the vehicle running kilometres on just on test drives. Then a phase came where my vehicle would just remain with only for 10-15 days and rest of the time it would spend experimenting at the service centre and with no resolution. In those times, we would not even get a proper response against our complaint at Nissan Customer Care.
We had clearly informed Nissan from the very beginning that we need a replacement or refund. After repeated complaints, technical team from Nissan had come down and Nissan team told me than some of the vehicles that were released in 2013 had manufacturing defects so they had come up with a kit which would be fit near the wheel, and that would permanently resolve the problem. They again experimented with my vehicle for months, they tried changing brake cables, gear cables, worked on wheel drums, tried to set and lubricate the gear, ultimately they even loosened the hand brake to such an extent that now the hand brake is set to very high notch maybe 11 or 12 which even resulted the hand brakes to be non-functional on slopes, etc buy all in vain.
They noise would suppress for a few hundred kilometers and then again back to square one and no improvements in gear shifting would be seen.
I have been repeatedly reporting these issues and have asked for the replacement or refund from the very beginning but Nissan is totally not bothered. I have been repeatedly reporting these issues but they have not been able to resolve it till date. Now my vehicle extended warranty is on the verge of expiring. It seems that the company is just trying to waste time so that the vehicle crosses warranty period. We are here stuck up with an extremely unsafe defective vehicle.
Just imagine that you have purchased a brand new luxury vehicle with so many dreams and you get a defective vehicle where it spends the maximum time at the service centre and the company is least bothered and are not ready to take any responsibility? Just imagine the amount of time, energy and money we must have wasted over this? Can you even imagine the kind of mental stress we have had to go through?
Even the smallest vendor takes responsibility for his products and here it is Nissan, such a reputed company’s Seniors saying that we do not have any such policies? Are we punished for trusting Nissan?
Doesn't Nissan have any policy to provide Genuine quality and Safe product to the customer? Doesn't Nissan have any policy and responsibility towards dealing with manufacturing defects? Is Nissan only bothered about their Sales and have no policy towards quality delivery and customer commitment? We trusted Nissan and Nissan cheated us and now say we don’t have any policy?
Every time we travel in your vehicle, we not only risk our life but we also risk our families’ life! Doesn't Nissan have any responsibility? Is Nissan a Fraud Company? We are feeling completely cheated by Nissan. We have spent our hard-earned money for an unsafe vehicle with manufacturing defect, which is more of a liability.
We purchased a brand new Vehicle and not a used second hand vehicle by paying full amount, then why are we asked to compromise on the quality of the vehicle?
We now feel that Nissan is one of the worst companies and we have made the biggest mistake by trusting and choosing Nissan.
Kindly take some responsible measures and replace our vehicle or refund our money back at the earliest."