Nissan Motors India — i am complaining about nissan terrano gear shifting hard and sticky while shifting from first gear to 2nd gear.

Address:	Chennai, Tamil Nadu
Website:	[email protected];[email protected];[email protected]

I had purchased nissan terrano from your dealer in jalandhar m/s. Dada motors on 6th of august 2014. Immediately at the time of taking delivery of vehicle during road test it was observed that while shifting the gear from ist gear to 2nd it was sticky and gear lever had to be pulled with force. The sales manager told that it will be smooth after initial running in period. I operated that vehicle with same defect till 1st service was due. Again it was brought into the notice of dealer but same reply was given to me that after some more running it will be alright. Since this dealer was not helpful i approached the patialal dealer and requested him to highlight the issue to nissan engineers at chandigarh. During the visit of engineer to m/s. K. L. Nissan vehicle was road tested by engineer and service manager and it was accepted by them that to address the complaint synchro pack 1st and 2nd gear to be replaced. I didn't get any information from dealer whether the parts required had been arranged or not.
I again approached dada motors jalandhar but till date no action has been initiated by dealer for resolving the complaint. I had got the warranty extended through k. L. Nissan and is valid till 06.08.2018. I really fail to understand as to why dealers adopt delay tactics and avoid resolving the complaints instantaneously. Once the warranty period is over they will ask for payment. My complaint is already registered there in dms with both the dealers.
I would request nissan head office to intervene and advise dada motors jalandhar to immediately attend the complaint otherwise i shall approach the consumer court. Details of my vehicle are as under:
Chassis no - mdhhsnaw5e7012834 engine no - eo76878