Nissan Motors — Micra car service

Address:	411021
Website:	www.nissan.in

Sir/Madam,

I have been coming to Shiv Nissan Service Center in Pune for the last three weeks. But every time I have to suffer at the hands of service center.

1) first time I came on 25th June'2017. I came after calling at their reception as to whether should I come that day. The guy at the reception desk said that yes I can come. So I went there only to hear that I hadn't taken appointment before coming, hence my car couldn't be serviced. I talked to the senior person but he said he couldn't do anything about it. I took it in my stride and came back home.

2) Next week again I went there after taking appointment and got my car serviced. When I went for a trial, I sensed the problem with alignment and accordingly sensitized them about it. So they repaired this problem and when I asked my advisor (Shri Mishra) for a trial run again, he said no need for it. Hence I came back satisfied. But when I came back, I saw that alignment problem was not yet looked into, headlights were not working, radio of the car was not working. So I again informed about this at the reception and again fixed an appointment.

3) I went there again, only to find that no advisor was free. After an hour I got to meet my advisor. And when I asked about how much time is needed, he said it will tske evening.

Mind you, The service centre is 20 km from my residence and it takes atleast an hour to reach there. I have been suffering all this bothering for no fault of mine for past three weeks.

Still waiting in the service centre for my car

Ankur Singla,
Ph- [protected]

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