| Address: | Mumbai City, Maharashtra, 400050 |
Date : 22nd September
To,
Nissan Motors CEO,
Japan
Dear Sir,
This letter is regards with my car Nissan X-Trail and I am expecting positive response from your side, who believed in your brand so much wherein many of my close ones were referring me to go for a Toyota Fortuner or a Ford Endeavour under this segment but I chose a Nissan X-Trail overall of them, but after experiencing your service personally somewhere I regret my decision to choose a Nissan wherein im trying to take back my words REGRET by looking towards a positive and helpful feedback from your end .
Sir I wasn’t expecting that even inspite visiting your authorised service centre multiple times and also inspite maintaining my vehicle time to time at your authorised service centre would land me into such a deep problem, my car has come across such a bad situation wherein your own company trained people cannot give me an intact problem . Even though they being your authorised staff they cant come across the problem with my vehicle .
I had visited your various authorised service centres located in Mumbai named as Kamala Nissan at Kurla West, & Ritu Nissan at Saki Naka, Andrei East .
I had purchased Nissan X-Trail in 2010 for my personal use and had it regularly maintained time to time at your authorised service centre till date . Suddenly my car was causing me trouble while running resulting in a limitation to the speed not exceeding beyond 90 kmph and also jerking while gear shifting . As I came across to this problem I reported it to the service people and they undertook the car for diagnosing the problem . After keeping the car under observation for almost more than a week they said that there is a need for Engine Oil change which I had allowed them to go for it, further after the engine oil change the problem faced was not solved at all and they had contacted me to come and check the car . Wherein they lifted the car over the ramp and showed to me, there was a leakage from auto transmission converter oil seal .
Since I loved my car, and I was maintaining it at the authorised regularly time to time I had to trust your people and was following their instructions and was paying them whatever they were asking for, further also I agreed to them to go for the change of the oil seal of auto transmission converter to which they wilfully replied to me that “ sir we do not have the spare parts of this automatic transmission gearbox neither we have any oil to refill it, this entire automatic transmission gearbox unit needs to be completely replaced with a brand new one “ .
I was shocked and wondering that an international worldwide accepted brand like Nissan is providing such a poor quality product which gives up at just 90, 000 kilometres, and moreover does not provide the spare parts and service needed.
I am expecting positive response from your side, who believed in your brand so much wherein many of my close ones were referring me to go for a Toyota Fortuner or a Ford Endeavour under this segment but I chose a Nissan X-Trail overall of them, but after experiencing your service personally somewhere I regret my decision to choose a Nissan wherein im trying to take back my words REGRET by looking towards a positive and helpful feedback from your end .
PLEASE HELP !!!
Providing you with the details of my vehicle :
Registration Number : MH 04 EH 6010
Chassis Number : JN1TCNT31A4000199
Engine Number : MSRD835C007902
Thanking You,
Yours Gratefully,
KUNDAN INDUSTRIES LTD
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