Nissan Motors — Re. Original booking ID # [protected] Dtd.[protected]

Address:

Pune

Dear Sir,
I had booked the automatic variant of Nissan Magnite XV 1.0 Turbo Premium (O) CVT during the month of Dec 2020. Last year in Feb. 2021, I had requested your dealership Binod Nissan in Guwahati for a test drive but they failed. The second instance, I requested and this time the vehicle was sent but the test drive could not be completed as the dealership staff were having some urgent personal engagements (due to time constraint); so they insisted that today we can only show you the vehicle. They apologised and said we will send the car once again for a test drive. After this, I couldn't avail the test drive which is the prime reason why I couldn't make up my mind whether to go for the manual or automatic variant. Thereafter, I did not receive any call or communication from your dealership regarding the test drive or delivery status of my vehicle. On 27th December, I was shocked to get a whatsapp text from the CRM, that my vehicle is ready for delivery and if I don't purchase before 31st December, the introductory booking price will no longer be valid. Now, this message that I received was quoting some other booking ID and date and it was not tallying with my original booking ID. Next month on 5th January, I received an email from Nissan Connect... 'Congratulations on purchase of your Nissan Magnite.'
Once again, I received an email from Nissan Service... 'Welcome to the Nissan family, your service due date is 6th March 2022.' When I contacted the dealer, they said there's some mix up with your booking ID that created this confusion, so kindly ignore those emails received from Nissan.
Thereafter, being fed up with the unpleasant experience on 13th Feb 2022, I texted the CRM that I would like to cancel my booking and get full refund. She asked me to wait for a few days and the refund will be processed directly to my bank account.
On 22nd March, I called the CRM and asked her about the refund then she started to deviate from the topic saying that... 'May I know the reason why you're cancelling the booking. Is it because of the test drive issue that we couldn't provide? I'm sorry, if you give us an opportunity, I will send the vehicle tomorrow itself for test drive to your location.' Even after that nobody called me for the test drive, so this morning I again sent her a reminder message to which she replied that; 'the vehicle is currently not available, so you'll have to wait for few days'.
After getting this response, I decided to call Nissan customer helpline and registered a complaint against the dealer. Also, I called the second time and requested the agent to arrange a call back from their superior as I wanted to narrate the whole thing and give a registered email complaint against the dealership.
Now, I request you to look into this matter and take stern action. Also, I want the full refund along with interest due to the harassment and intentional delay in my allotment and delivery.
Thanks & regards.