Nissan Motors — Servicing

Address:

Dehradun, Uttarakhand, 247002

Dear sir,
I personally drop the car to jkg nissan dehradun a micra car no uk07as7355 in the name of my wife smt nishi jain on 11.08.2016 for servicing and some other problems, after checking for 3 hours, they made the estimates and agreed by us for rs 21000.00, initially they check the starting problem and check the sbm, and with the help of computer they ok the sbm and ask to replace two no item for rs 4000.00 which i agree, initially mr rahul singh told us about sbm that this may be damaged, i told them that please check it because i am a retire person i can not afford this one but please check it, i wait there for three hours and finally they said that it has been checked and sbm is ok, only we have to change two parts which will cost you rs 4000, 00 i agree to that and finally i accept rs 21000.00 and they took my sign on job card with the assurance that the bill will not exceed rs 21000.00 which was i agreed.
On 13.08.2016 mr rahul singh phoned me and inform me that your car is ready and then on 14.08.2016 i went there to take delivery but car was not started at all, their mechanic told me that your front glass is leaking, but i told them that it was not leaking, he told me that might be it leaked in high pressure water to check the leakage and in the process might be the water reaches the sbm, you please go and mr ashwani, the dealing mechanic (Most probably) today not coming because his children is ill, and mr rahul singh told me that i will inform you when the car will be ready, and today i. E on 23.08.2014 i ring him but he does pik the phone, and then i call mr sachin in jkg nissan and he connect me to mr rahul singh, and he told me that his senior will talk to you, and then mr vikrant phone me and told me that your sbm and some ipdm is damaged and it will be replaced,
I request you that i should not be penalise for the jkg nissan wrong doing and my car should be made ok within rs 21000.00 which were agreed between us.
Am without car for the last 12 days, i can not perform my work without car for which your company is totally responsible.
Thanks and hoping to clear my car without delay. I enclose the job card.