| Address: | 122002 |
| Website: | www.sterlingindia.co.in |
This is to bring into your notice and support for the car booking for no :D-013492 DATSUN GO which was done in Sept 2016. And we deposited INR 5000 as booking amount with the dealer. We were told that the CNG registration are closed in DELHI and would get started from the next week onwards. We followed up and constantly tried to get a status but nothing happened and one fine day after 2 months they called me to confirm that the CNG registrations are now open and you can take your car now. I told them to cancel my booking under the booking file number D-013492 .
I kept on contacting them they did not responded and then I started sending Emails they did not replied anyone of them. However, after suffering for 2 month more I finally manage to get an OK from them that our cheque is ready and we can collect it anytime.
On 24th Feb 2017 Friday I along with my wife went to the dealer showroom where I got a cheque for INR 4000 instead of INR 5000. When I enquired they told me that as per the company policy we have deducted INR 1000 as a cancellation charge. However, the customer booking form which I received from them in Sept does not state any cancellation charges.
I counter questioned them then they said we did a favour to you by not deducting INR 3000 since the dealer price list reflects a cancellation charge of INR 3000.
As per my understanding, the only counter signed document by me as a customer and by the dealer is booking form which does not have a cancellation charge mentioned in it. Its only the new form launched in January 2017 states a cancellation charge of INR 1000.
Moreover, when I asked for the escalation matrix the manager said I am the head and you can do whatever you want to, other colleague said the charges have been deducted and your money is gone.
Their did not behaved in a proper way, I have video of how they spoke to us but not putting it online since I don't want anyone to loose their job.
Their price list and the booking form shared with us in SEPT 2016 have 2 different stories to which they are not agreeing.
If my booking form anywhere suggests that the cancellation charges are INR 1000 or even INR 5000, I would have not uttered a word.
But now I request you to provide me INR 1000 to complete the refund amount or pass on the escalation matrix to raise this issue further.
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