Nobroker — amount deducted from the payment

Nikitha CR

Address:	5th main, 5TH CROSS, 560085
Website:	Nobroker

I made a payment of 50000 rs through no broker on 6th feb when checked in app it said the owner would receive the amount in the account before 10th however when checked today it said the amount would be credited on 11th but all of a sudden i received a sms saying 47999 is refunded and 2499 is deducted towards no broker charges... When i called customer care they are saying they have sent me an email but i have not sent an email when i asked cc why they have not called me they said due to technical issues they couldn't call me... Even if there is some technical issue with calling why was it not updated in app.?
The customer care supervisors karthik, santhosh, fathima were rude and were not allowing me to speak.. Later aman came on line but was repeating the same things others spoke... Finally there was no help from all

Was this information helpful?

No (0)

Yes (0)

NoBroker customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

NoBroker Customer Care's response Hello, kindly share your contact details via message at your earliest convenience. We look forward to speaking with you to resolve the issue and working towards earning back your trust.

Feb 11, 2020

Updated by Nikitha CR [protected] is my contact number

Feb 12, 2020

Updated by Nikitha CR Why the hell did you take my contact number when you are not going to contact me

Verified Support

Feb 14, 2020

NoBroker Customer Care's response Hi Nikitha, we are unable to see your contact number. Kindly request you to message us your contact number or your can send us an email at [protected]@nobroker.in. So that we can get this issue resolved asap.

Feb 20, 2020

Updated by Nikitha CR I am unable to see your email ID. To which email I'd should send the details

Feb 23, 2020

Updated by Nikitha CR I have already shared my rental agreement.. Still no refund

Related NoBroker reviews

View all 1598 NoBroker Reviews

Comments

Nikitha CR

Are you guys even planning to resolve the issue... You wanted my contact number, I sent it but I didn't hear from you.. Later you wanted rental agreement I sent but no response.. What else do you need to respond? My Pan, adhar, medical report, passport?

NoBroker Customer Care's response, Feb 27, 2020

Verified Support

Hi Nikita, we have sent you a message on the consumer complaints portal. kindly request you to share with us your contact details so that we can look into it.