[Resolved] Nobroker — Amount hold for long time

[Resolved] Nobroker — Amount hold for long time

S Sridharan Ravindran from Nattam, Tamil Nadu

I have paid rent of rs 25000 to owner account on 21/07/2020. They have charged 1%processing fees for above amount.. But amount was not credited to owner account.. I have checked customer care, they said, we need rental agreement to credit.. The same has submitted on 21/07/2020.. After submitting the documents, the amount was not credited.. Again i ahve checked customer care, they said, wait for 24 hours.. We have waited till 23/07/2020... Still amount has not credited.. No one is capable to provide the correct solution and always saying terms and condition.. I never seen this type of customer care.. They don't know how to response the customer.. Almost 3 days completed, the amount still kept hold... You can check below screenshots First screenshot, they kept my amount hold Second screenshot, they said amount will credit on 23/07/2020 Thirs screenshot, they said amount will credit on 24/07/2020 Till now no amount credited.. +3 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved NoBroker customer support has been notified about the posted complaint. Verified Support Aug 22, 2020 NoBroker Customer Care's response Hi Sridharan, payment is only kept on hold when the transaction is marked suspicious as per the system & the payee is unable to provide us with a valid rental agreement. However, we'd request you to share your contact details so that someone from our team can connect with you over the phone and discuss this further.
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Sanruch

Reference: NRP No. 2616429

With regard to the above reference number, I made a rental payment of
₹6, 500 on 7.8.2020. After the deduction from my credit card, the payment to my owner was withheld asking for rental agreement. I uploaded it on 8.8.2020. The payment is still not processed after 4 days. If I cancel the payment, they are levying 2% charges and the loss for the customer would be 3% given the 1% convenience charge already charged while making the payment. This "No Broker" platform looks to be involved in many fraudulent transactions and illegal activities. Complaints galore online. Their customer care sucks. It takes ages to connect calls, then automatically cuts after 10 minutes of holding. There's no complaint number given.

We might be constrained to initiate legal proceedings at the Consumer Redressal Forum as it amounts to deficiency of services to compensate for the waste of time, mental agony, acts amounting to "the trader resorting to unfair trade practices" and "deficiency of service" as per the
The Consumer Protection Act, 1986 and several other applicable laws like the Weights, Standards & Measures Act. There has been an infringement of rights of the consumer.