Nobroker — Bathroom services taken from Nobroker company, damaged the new taps due to acid usage

Address:

Chennai

To the concerned
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On Dec21st Dec, i took the bathroom cleaning services and 2 persons came to clean. Out of which one person who was inexperienced, used acid on the new taps (which was installed in Oct'22), I got black stains on the taps.

After multiple follow up with the customer care the case was escalated with another person assigned to examine the damage. The expert plumber visited on 27th Dec and he applied some cream on the tape which was damaged due to acid usage during the No broker services taken on 21st Dec.

He has clearly mentioned that the black stains are permanent and are irreversible. As I had installed these new taps a couple of months back, a hot and cold mixer blended with T shape (Parryware make) and another tap (Hindware make) for the sink. Please replace both as soon as possible, the damages is around Rs 4850/-

Also, the bathroom door stains and the white stains (hard water) are still there on the wall, this needs to be fixed. I had shown the same to your partner today. So, it is redo of the services for one of the bathroom and replacement of the taps in the smaller bathroom and sink is required.

Monica from the escalation team of the Nobroker company spoke to me on 27th Dec at around 01:15 pm and asked about the expectation. I have clearly mentioned that as the taps are newly installed and damage has happened with your services, the below taps needs to be replaced with a new one.

Please ensure to get the new taps fixed ASAP and confirm a date when this would be done. No response from the company as to when this issue would be fixed.

You can reference the link below for details and the price.
Parryware Claret Wall Mixer 2 in 1 Hot and Cold water Mixer Faucet, cost of this is around Rs 4199/-

1) Here's the link http://dl.flipkart.com/dl/parryware-claret-wall-mixer-2-1-hot-cold-water-faucet/...⇄

Hindware F330001 Pillar Tap Faucet cost around Rs 670/-

2) Here's the link http://dl.flipkart.com/dl/hindware-f330001-pillar-tap-faucet/p/itme2ppn2txt5jts?...⇄

Best Regards,

Sujit Soman