[Resolved]  Nobroker — beware - nobroker movers and packers service is bogus

Address:

560020

I was to shift with nobroker's movers and packers services on saturday, 29th june. I had paid the advance and they had confirmed. They had also assigned "a manager" to make my shifting seamless. But voila! The movers and packers never showed up that day nor did the manager inform me about the delay.

While i was browsing their site, i got a call from the team offering the services to help with movers and packers. I was impressed and made the payment on tuesday believing that the experience would be organized and seamless considering nobroker is a well funded company and not some lala firm.

I had clearly started that i needed the shifting to be done on saturday, 29th june between 8-9 am. I didn't not receive any call from the cs team in the morning. We were ready from 9 and waiting for the shifting vendor. No sign. My husband kept calling the vendor every 1-2 hours only to be told that he is on his way and would reach in 1-2 hours. He kept repeating it.

Meanwhile, i still hadn't received a call from the customer service team explaining the delay. I called them in the afternoon, no response. I got a call back "asking me what the issue or concern is". Wow, shouldn't they be telling me that there is some issue, hence the delay and apologize? None. I informed that the movers haven't arrived yet and the cs lady said she will check with the vendor and call back. She called and told me he is on the way and should reach in 1 hour. This would be around 2-3. Still no scene of the movers coming to help us shift. I felt something was fishy and raised a complaint on twitter and the social media team replied after an hour or so.

Iqbal called me post 4 pm asking me if the vendor reached. Now shouldn't the team be abreast of the whereabouts of the movers? When i vented out my concern that we've been waiting from 8 am to shift and no one has turned up or havent recieved a solution from the nobroker manager, he didn't even have the courtesy to apologize and own up the goo[censored]p, he spoke in a curt and casual tone. No empathy which every cs person needs to have.

I spoke to iqbal again after 5.30. Disappointed, we had booked another vendor with double the price as i didn't recieve any empathy or solution from nobroker. Talk about customer service? Zero from nobroker.

We had decided to shift on 29th at 8 am. If there was going to be a delay, nobroker had assigned a so called manager. It was the manager's responsibility to call and communicate on the delay and give a solution. But i recieved no such call. There was nothing but mental stress and torture from nobroker. We wasted the whole day and ended up wasting both time and money.

Nobroker team showed zero remorse to this situation. I'd like the amount of 6, 350 paid to me as compensation owing to the sheer negligence of your team. There was no value add or service from your customer service team. There was so clueless and curt on the call.

When i spoke about the compensation, iqbal curtly said they will only refund the advance of 630 rupees? Why would i need that? You guys were at fault and spoilt my entire day and wasn't able to shift my house because of nobroker.

I wrote to the founders and followed up again and there has been so response from them either. When you aren't capable of providing good services why do you want to expand your offerings for namesake or pr sake?