Nobroker — Car damage and mental harassment compensation

This is regarding the shifting task that I decided to get done by nobroker.in.

I have encountered with multiple issues during this activity and highlighting them as below:

1. My task was calculated as 1264 and was scheduled at 12 pm 3rd May, 2023. And service sent me whatsapp message around 11:30 p.m. 2nd May and mentioned that he will charge 2200 for service. Due to this I started following up with no broker customer care from 3rd May 8:30 a.m. to highlight the issue but I faced very poor service experience and I was continuously following up with no broker from 8 a.m. to 1:30 p.m. for the same in a hope that if i have given a chance to nobroker then i should stick with it and with many more and multiple follow ups finally my task was scheduled at 4 p.m.

2. Then during shifting activity, there was a car hit and damaged by service partner and which has delayed the shifting again. And due to the damage
car owner has asked me to pay for the damages as shifting activity is scheduled by me.

I highlighted the same to customer care and mentioned very clearly that I am not going to pay the amount and nobroker should pay as the damages are being done by nobroker service.

But again due to very poor customer service I didn't get any response on it so I checked with Shaikh Gouse (service partner manager who scheduled the shifting service for 4 p.m.) but he totally denied to share concerned mail ids over whatsapp and even didn't pick further calls.

Is this you guys promise while asking for service? Does nobroker work in similar fashion?

I want nobroker to act on both the above highlighted points and take care of the damages being done to car during service and provide me the compensation for the mental harassment done by nobroker for multiple times in a single shifting task.

As a response I got below mail:-
"As per our discussion over the call, we regret for all the inconvenience. Regarding the car damage, we are sharing partner's contact details over this mail and requesting you to discuss your concern with the partner directly.

Partner Name: Robin
Contact number: +[protected]

However, we are not neglecting this issue as a customer service provider. We will take necessary actions against it so that this will not happen again in the future with any of our customers. Your understanding and co-operation is highly appreciable in this regard. "

Moreover When I asked for Mental Harassment compensation, they straight away denied as they feel very sorry for it but can't do anything and they stopped replying to the mails afterwards