[Resolved]  Nobroker.com — Inability to damage caused by property

Address:	374 23rd Cross Road Bengaluru
Website:	Nobroker.in

I had purchased from Nobroker.com a paid service to rent my property located in Mumbai, Maharashtra, India with an extended maintenance contract through which I used them to do some repair and installation in my apartment that I wanted to rent. As part of this service, I had provided their Field Relationship Manager (FRM) with keys to my apartment so that he can show to prospective clients and to their maintenance team for any work. I had used their services for cleaning, painting and installing household items through their property maintenance service (PMS) team.
On June 25th, 2022, Nobroker PMS (maintenance) person had done installation of new geyser in one of the bathrooms which was last work done in my apartment, and person to enter my apartment, there was other bathroom geyser (that was working) was left on with water to geyser running. It was after immediately on Aug 1st, I received a call from my society person that there was leak in my apartment as there was water on my downstairs neighbors ceiling wall, who brought in notice of society. Hence, I requested to Nobroker FRM who had keys to my apartment, went with building society staff and found that there was leak happening from old geyser that has resulted in my apartment flooding and leaking through walls of downstairs neighbor. Since, the geyser leak may be happened for some unknown length of time which led my apartment flooded with newly painted walls damaged as water had built up to level above my baseboard tile. The running water to the leaking geyser was closed and leak stopped immediately, and water drained which stopped leaked into downstair apartment.
After the leak was stopped, I requested to Nobroker to fix the water damages to my apartment as the leak was due to their maintenance persons leaving the water to the other geyser running with power on. This was huge negligence on their repair person part as well as the FRM who as per his job needs to regularly check that all utilities are closed when leaving the apartment. I requested this to FRM Mr. Sushant Ture, and he wanted to raise this to their PMS team as he accepted that it was maintenance teams' fault to leave the geyser running which led to leak. I followed up with him, and he mentioned that a PMS team would contact but there was none, so I went ahead and raised it to Nobroker PMS team. Initially, their response was to avoid any blame and work but when I insisted and their FRM confirmed that geyser repair person were last person and leak happened due to their negligence, they agreed to do inspection of damages. After repeated request from me and FRM the PMS team went to inspect the damage on Aug 16th and send me report. They said to call me, but I never received the call even after I gave them specific time to call. After that I have repeatedly emailed PMS team including their manager Mr.Kishlay Singh and their PMS person Ms. Jeniffer to the water damage work but to no avail as they neither responded to my emails nor called me to update. I raised this to FRM who said he is also trying his best to get them to respond and he emailed but that also don't help to get their response.
So, I want to lodge a complaint to get Nobroker.com to repair the damage done to my apartment due to their negligence and to fix the geyser that had leaked. I would appreciate my consumer complaint is taken up with this company to do their promised services without any further delay.