On 10th September 2023, I utilized their services for shifting my household belongings from Diva, Thane to Jogeshwari, Mumbai. However, the quality of service provided was very below the standards expected and resulted in a significant amount o[censored]nnecessary stress, inconvenience and severely disrupted my relocation plans
At the end of the day i was hospitalized too for severe headache.
The issue lies mainly in the delayed and unprofessional services. The team was supposed to arrive at 2pm, but appeared at 3, 30pm, they started arguing for additional money than the fixed amount with No broker, after waiting for an hour the team left my house stating they will no be able to relocate.
I then called No broker and the coordinator, the coordinator assigned for relocation did not gave any support. Customer service team from NoBroker assured they will send another team within half an hour, but the second team arrived at 6pm, after waiting for 2.5hrs ( from3.30 to 6pm - utter waste of my time and patience)
When the second team arrived, the vehicle was not called to relocate the stuff, vehicle took another half an hour to reach to my venue.
Around 8pm the journey of relocation started from Diva to Jogeshwari. My entire day was wasted, which infact should have completed in just 2hrs.
After unloading the material/goods at 10.30pm, the staff started asking for payment from us, to which we replied we shall pay to Nobroker on official link and not in cash to them as the unpacking staff member and driver both started asking for money,
we started calling the coordinator and customer service, they both were not available to give us proper solution.
We even struggled to get final payment link from Noborker to finish this entire episode.
Around 11.30pm the staff left my house after my husband gave them warning and explaining that they will get their payment from NoBroker and not from us.
I feel I have been wronged as a consumer. Therefore, I request you to kindly look into this matter and take the necessary action against the said company. Additionally, I seek appropriate compensation for the inconvenience and stress caused due to their pathetic service
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