Nobroker — cpms plan refund

Website: NoBroker.In

I took the CPMS plan of worth Rs 25, 000/- from NoBroker and they committed to provide service. Unfortunately they could not provide service and based on this they agreed to refund the complete plan amount.

the 2 transactions - 5th Apr 2024 Rs 8848.82. 6th Apr 2024 Rs 16150.00

Per agreement they are supposed to refund the amount in 5 to 6 business days however its been last 3 months I have been following up with them, the refund amount is not processed. Whenever I call them and email, every time I get message that "they will look at my case and get back to me"

This is my hard earned money and NoBroker do not have right to keep it. Kindly help.

Please note - Due to consumer complaints restriction, I am unable to attached PDF copy of email but I am happy to provide those details over the email.