I engaged NoBroker for home Repair & Maintenance and painting services with the understanding that the work would be completed professionally and as per the agreed quotation. However, the services delivered were deficient, incomplete, and not in line with the commitments made.
Key issues faced:
Inferior products were installed instead of the brands/materials specified in the quotation. NoBroker justified this under an "alternative brand" clause, but the substituted products are significantly lower in quality and market value, reportedly costing only 20-30% of the amount charged.
Several committed services were either incomplete or not executed to the agreed standard, yet NoBroker charged the full project amount.
Damage was caused to floor tiles during execution of the work, and NoBroker has neither accepted responsibility nor offered appropriate compensation or replacement.
I spent considerable time following up with the NoBroker team regarding delays, unresolved issues, and service deficiencies, causing significant inconvenience, frustration, and mental stress.
Despite raising these concerns with NoBroker, a satisfactory resolution has not been provided.
Relief Sought
Refund of the excess PEC services charged whereas only less than half of the services completed Rs. 1500
Refund of the damaged tiles in the bathroom Rs. 3000
I request intervention for resolution of this matter as it constitutes deficiency in service, unfair trade practice, misrepresentation of product quality, and failure to deliver services as contracted. Despite paying for end-to-end project management services, I was compelled to invest substantial time and effort in constant follow-ups with the Project Manager to get the work completed. The repeated delays, poor coordination, and failure to deliver services within the committed timelines caused considerable mental agony, inconvenience, and hardship.
Company: NoBroker
Nature of Complaint: Substandard products, incomplete services, property damage, and refusal to provide adequate refund/compensation.
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