Nobroker — Fraudulent practices by No broker to deny refund

Address:

NoBroker Technologies Solutions Pvt. Ltd. 6th Floor, Kaikondrahalli, Kasavanahalli, Bengaluru, Karnataka 560035

I am writing to express my dissatisfaction with the No BROKER system following my recent experience. Despite enrolling in a plan and making a payment of Rs13756.44 on August 1, 2023, I encountered several issues that have led me to believe there is a lack of due consideration and professionalism in the services provided.

Firstly, the assigned Relationship Manager (RM) underwent multiple changes, and each RM lacked sufficient knowledge about the property. Scheduling calls resulted in inconvenient and random timings, and the RM, residing in a different city, demonstrated a lack of familiarity with the property's locality, causing delays in following up on property interest.

Communicating with different personnel was a challenge, as it required repeated explanations of issues and property details, indicating a lack of internal communication and understanding. The inefficiency in responding to leads, taking 5-6 days despite their availability on the app, raises concerns about the system's effectiveness. Furthermore, the standard customer center response of noting down complaints with a commitment to investigation failed to produce resolutions.

Additionally, No broker places the entire responsibility on the user, surpassing the shortcomings of traditional brokers. Coordination during property visits was lacking, resulting in instances such as a visit where the house was left unlocked. Customer service responses, promising follow-ups, added to the overall lack of accountability.

The refund process became a significant issue after renting my property through a local broker. No broker denied the refund despite weeks of communication and requests for various details. They cited a typo in the registered rental agreement regarding the property size (1200 Sq meters instead of 1460 Sq ft). Attempts to communicate adjustments, such as reducing the deposit, were not implemented on the website. No broker subsequently accused me of breaching terms when I rented out my house with a lower deposit, highlighting a failure in their internal communication and website management.

A significant point of contention arose when, despite my mother signing the agreement as the co-owner of the property, No broker insisted that I, as the primary name in the advertisement, should have been the official signatory. Despite communicating this during the deal signing from Singapore and providing proof through the submission of electricity bill and Aadhar card copies, the system did not update, leading to unwarranted liability. An agent named "Shamukha" was assigned for final coordination, revealing that NO BROKER would not refund the fee promised during the signing-up process.

In conclusion, my experience of coordinating with No broker from Singapore was highly unprofessional and distressing. I request a thorough investigation into these matters and a prompt resolution to the issues raised. I believe such actions are necessary to uphold the integrity of your services and ensure a more reliable experience for all users.

I anticipate a timely response and resolution to this matter. Thank you for your attention to this formal complaint.