Nobroker — Guaranteed Plan Refund intentionally Rejected. Played big Game

Hi, I have taken guaranteed plan and today the plan got expired today (5th Feb 2021).
Today morning my RM called and asked whether do I want to continue or need to initiate refund request.
I asked to raise refund request, after 2 hours I received a congratulation mail which saying tenant is occupied through no broker and refund request got rejected, but till now nobody occupied the flat even yesterday also my RM was searching the tenant.

The same question when I asked they again re opened the property in nobroker.

Now latest update is they are saying that one month back one of the tenant gave advance and in couple of hours he asked refund due to some reason to not staying the flat. at that time I informed to RM and refunded the money.

but now entire story got changed, they are saying that due to that reason they don't want to refund my money.

In this case, now I have one doubt like the person who gave the advance one month ago seems to be a fake person which has been sent by nobroker and with in couple of hours he rejected due to some different reason, so that the guaranteed plan broken by that tenant which is sent by nobroker only.

in that case what is the concept of Guaranteed Plan ?

For this small amount (which is less than 8k) if they do like this, how customer will believe to handover the rent agreements, handling rent by no broker ?

I sincerely request the new customers please don't take Nobroker Guaranteed Plan and any other paid services by Nobroker.

I think you already understand my pain as a lost my rent due to vacant, additional maintenance. now additionally added the Guaranteed Plan money.