[Resolved]  Nobroker — harassing me by not refunding my money in my 'money back plan

Dear sir / madam,

On 4th jul 2020, i paid twice with amount rs 3538.82 and rs 4130.00 to nobroker.com for the plan 'money back plan'. This plan is to take their help to find out suitable tenant in 60 days else they give guarantee to give the money back.

1. After long discussions with many people from nobroker includingester/bidyut/ajay and mohammaed), on 2nd day (5th jul) of the payment the plan was activated by new rm mr hassam sharif[protected]

As dedicated rm he took few details to be posted in their portal which were not proper. He also informed me that he will inform me incase he is on weekly off.

2. I called him up on 6th jul 2020, but could not reach him. Never got any call back too.
3. On 7th jul 2020 after lots of try i could able to connect with mr sharif and explained him the things to be completed and he agreed. I have the recording too. He never updated the same in portal. I sent him in mail too, but he never did the necessary things.. It s quite frustrating.
4. On 8th jul 2020, he never did any changes and i informed the same to another senior person mr gopal krrishna.-[protected]
I explained him the same. He advised me to send a mail with all concerns with escalation. I did the same.

Issues in nobroker:
1. On 4th july i paid money, but plan was activated on eod 5th july after lots of calls and followup
2. On 6th july i tried to contact sharif, but could not reach him.
3. On 7th july i could contact sharif after sevaral calls and informed about the security deposit issue. He
Was supposed to send a mail. As i didn't receive the mail, i sent him a mail with datils. But no changes happened.
4. No updates found on 8th july too. No calls from sharif after 4 days too.

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5. Today again i tried to reach mr sharif several time but failed to connect. I informed the same to mr gopal for solution. As per gopal's instruction i sent escalation mail to concerned team and cc' to gopal.

6. Today after long wait i got a call from another rm mr sahid and his behavior was very unprofessional. Again i escalated the matter and got a call from mrs shavana whoc is the supervisor of mr sharif. I expalined the same to her. She informed me that the plan is not yet activated. I was really shocked with the kind of carelessness attitude of nobroker people. I immediately told her that i am totally frustrated and please do the complete refund. She said she had informed her mmaager mr rajkumar.

7. I got a call from mr rajkumar[protected], and i found him not trustworthy as after all harassments to customers he tried to defend his people.
8. Finally on 10th jul 2020 mr rajkumar arranged a call from new rm mrs nazima begum from nobroker.
I had discussion with nazima and decided the final rent, deposit etc. Asked her send a mail to me she sent the confirmation mail.
9. On 11th jul 2020 i got a tenat from other source which was matching as per the amount provided to nobroker (Mrs nazima). I informed the same to nazima on 12th jul 2020 and she asked me to sshare the rent agreement. I shared the same on 13th jul 2020. She accepted that and sent to finance for refund.
10. After lots of follow ups she confirmed me that finance approved the refund and asked me to share a cancelled cheque so that the amount will be refunded to my account.
11. After that i have followed several times with nazima and she used to say that the approval is done, it is in process for final refund process.
12. On 7th aug 2020 i sent a mail for status, and i got replied from nazima that finance rejected the claim which is really pathetic and unprofessional.

So i request you please help me on this.

Regards,
Debakanta
[protected]