[Resolved]  Nobroker — Inadequate services and charges

Website:www.nobroker.in

Dear Sir, While browsing through Nobroker in search of properties, as per the suggestion provided by their virtual agent, i had shared my number. Their sales representative called on 20th April and suggested if i pay Rs 1700/-, i will be shown 50 properties. I discussed on whether they filter based on my preferred location, budget, type of property and every thing in detail. And as per their suggestion i have enrolled for their 'Buyer payment plan' . Invoice number is INV-34117 dt 22 april 2022 and order number is[protected] . They assigned a person, Mr Rohit kumar and i had explained him my preferences for property and we spent around 20 mins of time to communicated on the preferences. The day after that ie on 23rd April, he sent some property details which are not from my preferrential locality, not the type of property. I raised a complaint to their escalations at [protected]@nobroker.in, [protected]@nobroker.in, rohit.[protected]@nobroker.in. When i escalated as lady called and said they will not be able to provide the services and suggested to go for another plan where i will be required to search on my own. When i suggested i do not want their services, she said refund will be processed with in 2 days.

Sir, it is a clear cut case of cheating by the web site. Not sure, how many people they have cheated like this. While claiming 'nobroker' service, why are they collecting amount for plans. And when they know how many properties will be there in a particular locality, why are they doing false promises and in between how can they say, they will switch to another plan? If they are taking 1700 from 100 people, they are benefitting around 2 lakhs for no service. No one should suffer and is the reason of writing here. More over they keep calling from different numbers checking whether we would like to have loans or so and so frustrating. They force the user to take loans.
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Jun 5, 2022
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
May 01, 2022
NoBroker Customer Care's response
Hi Nireesha, we constantly endeavour to provide our customers with a pleasant experience. In any case, if there is any deviation, we would certainly like to have an opportunity to make up for it. Hence, we would request you to share your registered contact details so that someone from our team can connect with you over the phone and discuss this in detail.
Verified Support
May 05, 2022
NoBroker Customer Care's response
Hi Nireesha, we understand that our team have been in touch with you and addressed your issue. As discussed, your refund has been processed and the amount will reflect in your account within 7 to 10 business days. Please let us know if there is anything else we can assist you with.
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Hi Nireesha, we constantly endeavour to provide our customers with a pleasant experience. In any case, if there is any deviation, we would certainly like to have an opportunity to make up for it. Hence, we would request you to share your registered contact details so that someone from our team can connect with you over the phone and discuss this in detail.

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