[Resolved]  Nobroker — money fraud for finding flat and insurance fraud for mover and packers by nobroker

The issue that i have experienced was: i had taken premium package from no broker which promises refund if we find flat outside of no broker. We had found a flat after 4 weeks of visiting the falt and booked one flat through no broker for 30k per month. We had few other options that we liked before but this was the best one so we booked. After 2 days we got a call from no broker saying the flat price will be 40k per month. By the time other flats we liked were rented out and we had to shift out of our current flat in next 3 days as we had already booked a flat. We had to go with a brokerage property with higher rent as we didn't had any time left in our hand to shift. Now no broker is not refunding my money for the booking amount nor the payment i did for money back premium plan. We also had done movers and packers from no broker and taken a insurence for 2lakh. The shifting was completed at around 8pm and webwere informed we can inform no broker for any damages within next 48 hours. We informed all damaged items by next day evening with images and no broker is replying to us after a week that it's been a week we cannot process the insurance. They are cheating on us on every stage and stealing our money.
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Nov 8, 2020
Complaint marked as Resolved 
NoBroker agreed to pay me 50% of the amount I had paid for the plan. Also previously NoBroker had returned me the booking amount for the flat after following up for 2 months. I am okey with the resolve. Service wise I am highly unsatisfied from no broker and will really not recommended anyone in the future.
NoBroker customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2020
NoBroker Customer Care's response
Hi, we've let our concerned team know about it. They are checking on it and we shall get back to you soon with an update.
Sep 21, 2020
Updated by Sharan Chand
Hi I have been requesting for my refund since 5th September. There is no update from you side. How much more time I need to wait
Nov 08, 2020
Updated by Sharan Chand
NoBroker has promised me a refund of 50% that I had paid them. I am ok with this resolve.
Complaint comments 

Comments

Received and update stating the refund is cancelled as per our terms and conditions. Really ? As per your terms and conditions what compensation should I receive for putting me in a miserable condition like this where I had to pay a broker 27k to get a flat I can move-in in next 3 days as you guys increased the flat price from 30k to 40k and promised me to move in within next 5 days. Now where did your terms and conditions go when I paid for that fake flat that was managed by NoBroker ?
NoBroker Customer Care's response, Sep 23, 2020
Verified Support
Hello Sharan, we had tried calling you but the provided contact number was found to be not answered. We request you to kindly let us know the convenient time to call you so that you will available to respond to the call.

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