Nobroker — Money not refunded as per claims

Address:

WM7G+6Q7, Bengaluru, Karnataka 560035

I had opted for nobroker moneyback policy to find a rented accom in bangalore on 26th nov. As per policy, if i found a home on my own or by sources other than nobroker, I am eligible to get the subscription amount i.e Rs. 7078 back, and will not be charged anything.
I provided the rental agrrement for verfiication to claim the subscription charges and got successfully verfied by nobroker agent and was promised to get the refund credited by 10 Jan 2023. I got the refund initiated message on 3 january 2023 (screenshot for this is attached), which said the money should be credited within 7 days from then.
Its not yet credited, and received no further communication from them.
Please help.