[Resolved]  Nobroker — Moneyback plan

Address:

Mumbai

I purchased the moneyback plan to rent out my commercial unit last month and was reassured that if the unit gets rented out through other sources, I will get a full refund of the amount minus 1499/- service charge.

Now, when I have uploaded my rent agreement to claim a refund, the RM Swagatika says that the claim is rejected because the rent agreement is for 25000 and my negotiable amount was 35000.

My first question is how can a unit which has an ask price of 27000 have a negotiated price of 35000?

Secondly, she says that the built up area of the unit in the agreement does not match what I told her verbally on the phone. I mentioned to her that our rent is based on our carpet area and built up area is just an estimate.

She also said that she cannot make me listen to the recording where “I” have said that my negotiated last price is 35k.

She point blank said that my refund is rejected and she cannot do anything as she is just doing what she has been asked to do.

I have taken another service from NoBroker packers and movers and they have misplaced one of my boxes too.

Now they are trying to make me settle for a claim of 3000 rupees when my insurance amount for the goods is 50000.