[Resolved]  Nobroker — Movers and packers

I availed nobroker services on 07 september 2020 for movers and packers. I paid 10500 for and additional rs. 1000 for furniture reassembly and another rs. 500 for insurance. This is for moving 6 kms intercity for a heavy 2 bhk option - i was forced to choose heavy (17 ft canter) even though i didn't have enough luggage/items for needing heavy. They claimed that i'll need a bigger vehicle to fit everything. However, on the moving day, the vehicle that was sent was smaller (14 ft canter) and we had argue with them to do 2 trips has they sent a smaller vehicle and not to stuff everything into one trip to avoid damage. The movers and packers partners nobroker sent were horrible and unprofessional. One of them despite multiple requests wouldn't wear mask considering the circumstances, throughout the moving process we had to constantly ask them to careful with how they handled the property, yet they didn't listen. I tried contacting the movement manager throughout the day but couldn't get hold them either. Eventually, they caused damage to multiple pieces of furniture and their reassembly of the furniture was so poor that the wardrobe fell into pieces the next day and i had to get a professional to fix it - they charged additional rs 1000 for this service! They broke a few other pieces and caused dents and damage to both furniture and electronics. I was asked to file an insurance claim the next day (8 september 2020), and i did with all the pictures and details. So far i haven't heard from them at all, i have called 16 times since then and only to be told that the movement manager or a supervisor will call back. They never do!!! I've been kept on hold 3 times for periods ranging from 45 minutes to 20 minutes to speak to a supervisor but they just disconnected the call eventually. I gave it one last shot today and frustrated with them, i'm recording my complaint here. The worst service i've ever received and their customer service/support team is never reachable. Once the payment is made, they don't bother to provide any assistance.