[Resolved]  Nobroker — My booking was declined even after paying the booking amount

Address:AO-77 Kala Kunj Shalimar Bagh

I have taken a quotation of shifting home from no brokers. after all inspection i was given a amount of 12800 for shifting everything thing including uninstallation and installation of ACs. i asked for a discount and taken 2-3 days to negotiate and the i was assigned another sales person after 3 days told me that AC uninstallation was missed in the quote mistakenly by the sales person.. so instead of discount your quotation will increase as its month end the slots also not available but if you pay extra it will be made available. they are just playing a dirty business of increasing the rates when they know the customer is going to do booking. Now since i have already paid the booking amount i was expecting that much services. but they have declined all the services even after taking the booking amount at last moment. i have to shift my 60 years old mother and have taken leaves for that and because of them my whole plan has been disturbed. must be punished a huge amount for misguiding and cheating their customers
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Nov 2, 2022
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2022
NoBroker Customer Care's response
Hi Stakshi, our team tried calling you multiple times and there was no response from your end. However, we have refunded the token amount and same will reflect in your account within 7 to 10 business days. Please let us know if there is anything else we can assist you with.
Complaint comments 

Comments

Hi There, we always endeavour to deliver a top-class service to our customers. We'd certainly like to do a major deep dive here & understand what went wrong to provide you with an adequate resolution. Hence, we'd request you to share your registered contact details so that we can reach out to you & discuss this in detail.
hii
Its not about refunding the token amount. Its about denying booking at the last moment. its about blackmailing your customers at last moment when they are left with no option to pay you the increased price for same services. Many people may fall in this trap. I had an option to go for another vendor many don't have. You should be ashamed of doing such dirty business and should be punished for your wrong doings
NoBroker Customer Care's response, Oct 19, 2022
Verified Support
Hi There, our team tried calling you multiple times, however, there was no response from your end. Hence, we had closed your complaint. Nevertheless, we have informed our team to get in touch with you again.
NoBroker Customer Care's response, Nov 13, 2022
Verified Support
Hi Stakshi, we would like to inform you that we are liable to refund the token amount only, as per the terms & conditions of the service. Unfortunately, there is nothing much we'd be able to do here. Hence, we have closed your complaint. Please let us know if there is anything else we can assist you with.

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