Nobroker — No refund of owner money back plan

vijaysumanth

Nov 27, 2023

Address:

Hyderabad

On Aug 27. I signed-up for super money back plan service.
RM & Field relationship manager started marketing after 5-7 days.
I am continuing to market myself to find a tenant by posting to-let board and social network.
In Sep 1st found tenant myself and informed the same to noborker.
Around mid of Sep, they confirmed that they will processed the refund.
Overall till now they confirmed 3 times that they processed the refund. Till Nov 27 no refund received to my bank account.
They stopped responding to my e-mails.
Strange is nobroker is not successful to schedule a single showing.
Salma Sultana is bug culprit in this whole conversation. She sent an image showing refund processed in July so nothing can be done from their end.
If i paid in August. how they can process refund in July.

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

Nov 27, 2023

Verified Support

Hi Vijay, if you are eligible for a refund per the plan's terms and conditions, we initiate the process promptly without any delay. Additionally, we consistently put forth our best efforts to secure a suitable tenant for your property. To ensure a prompt resolution, please share your registered contact details with us.

NoBroker Customer Care

from Bengaluru, Karnataka

Nov 30, 2023

Verified Support

Hi Vijay, we understand that our team have been in touch with you and initiated a refund which is already credited to your account. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.

vijaysumanth's [Complaint's author] reply, Dec 1, 2023

Just received yesterday. Refund initiated only after raising concern here.
Raised my concern here only after trying for almost 3 months.
So we can understand that noBroker will take serious steps only if customers raise complaints in this platform

NoBroker Customer Care

from Bengaluru, Karnataka

Dec 12, 2023

Verified Support

Hi Vijay, we understand that you have encountered some difficulties with our owner-servicing plan. We have processed a refund for the inconvenience caused. Consequently, we are closing your case. Please feel free to reach out if you need assistance in the future.