Nobroker — No updates after Purchasing Super Relax plan

Hi, I paid around rs. 15000 to purchase Super relax Plan to sell my property 2 bhk flat in Bangalore. There has been no updates in the last 1 month. Right from the start the RM, field agent or the salesperson who i contacted again and gain were not responding. Sensing this, i put out repeated request within the first week to refund and cancel the plan but they insisted the plan cannot be cancelled. Also, RM or anyone did not reach me in the first 1 week.After 1 week into the plan, i got to know allocated RM is not available and there is no one to cover my case in his absence. They reached me only twice in last 1 month that too after repeated requests-messages, emails, calls. In last 2 weeks no one has contacted me even once for sharing any updates. I would say if they don't have leads and if they cannot even contact me once weekly, They should refund me in full.