[Resolved]  Nobroker — NoBroker Rent Pay - Rent refunded without any reason and charges deducted

I had paid rent via rent pay platform.

First the transaction was blocked and I got a link to upload rent agreement.

I uploaded the rent agreement and connected with support regarding the matter. They said they already have agreement from previous month's transaction so it should be ok.

4 days later I receive a message saying I have been charged 3% (2%refund and 1% initial) for submitting invalid rent agreement, I am damn sure my agreement is valid. I purchased a bike on this agreement so I connected with support.

All I from support after 1 hour of chat was 'Ok'', 'Sure'. 'We're working on this'. And finally when I asked last time on progress they asked me to mail details on [protected]@nobroker.in after wasting 1 hour.