I took Moneyback plan to rent a house in Hyderabad with a promise of a Local Expert who helps with my search and saves my time. Here is how the conversation went.
Before Purchasing the plan:
Got multiple calls daily, even at midnight. Thye used to respond immediately to my request on chat and arranges a call back to me. Sales guy calls me in no time.
Sales guy: What is your requirement and budget and locality.
Me: 25k for 2BHK or 3BHK in a proper gated community in Hyderabad
Sales: Thats a very good budget sir, we have many properties listed. Take Moneyback plan, our Local Expert will schedule multiple visits at the same time to save your time and will be able to find the house quickly.
Me: I do not see any properties listed in the website within the budget i specify, how do Local Expert will help me without properties lists
Sales: We use special filters and we do see more properties that you will not be able to view. if someone posts a new Properties that will not be available to all users immediately. our Local Expert schedule a visit of such properties immediate.
After multiple phone calls from the sales guy, i finally paid for 7000/- for Moneyback plan, with a promise to schedule property visits immediately.
After purchase:
Waited for 24hr, so called Local Expert is not assigned. When i request for an update on Local expert assignment on Nobroker chat, not response from them and they simply say will arrange a callback and never got a call from anyone.
i fed-up and dropped an email to [protected]@nobroker.in to cancel the service. After two long hours Local Expert is assigned and i got a call from Shilpa Nobroker Local Expert.
After speaking to her i understood that she is WORKING FROM BANGALORE, and she is trying to understand the places and landmarks of Hyd from me and maps, this was my first shock.
I requested her to share the properties and schedule a visit without wasting time.
She send me some random properties, based on my location preference which i have already viewed in the Nobroker website and was failed to arrange a single property visit in first 10days.
Since I am in hurry, I increased the Budget to 30k, but no use, they do not have any properties listed from Gated community and the Local Expert was filed to arrange a single visit.
4 weeks went on without a single visit. Meanwhile i rented one house for 32k by myself.s and requested money back as per plan.
Refund Request:
I knew they are not going to refund and come up with some excuse, but i tired.
i dopped an email to [protected]@nobroker.in,
[protected]@nobroker.in with a rental agreement and requested refund.
(Finding the emailids are a big hassle)
A ticket was generated based on my email After two days,
i got a call from nobroker and informed me that refund is declined because i took the house for 32k . As per policy i need to take the house with in 30k budget,
I am sure they would have said something else if i rent a house under 30k
Summary:
1. So the socalled LOCAL EXPERT is not an expert, they just sit in Bangalore and try to engage Owner and tenants.
2. They have no knowledge about Hyderabad in my case.
3. They will not be able to view any additional properties than what we see.
4. I recommend to take a Freedom plan, rather than going for Relax or Moneyback plan. These services are not genuine. They designed to make money from the people who are in real urgency.
i had to increase my budget from 25k to 32k because Nobroker failed to do what they promise and i lost 7k
I did not write about the suffering and pain that i went through a month because of this service.
To have a peace of mind, go and find a property by yourself or with the help of your friends and family. This is a highly unorganized sector and very unprofessional, only very very few people are posting the property in Nobrokerm, magicbrickgs etc.
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