Nobroker — Not providing services for which they took money

We had posted our property add on no broker site. After which multiple call had come to me regarding upgrading of my property by paying 3500 rs to get tenant faster. So i paid and bought their plan on 16th august which is only 45 days plan. I was provided with relationship manager whose number was given but she is not responding us. After multiple calls to their call centre only once she replied and was rude and very badly behaved. Its been 7 day from that till then no one is contacting us and on our calls they are either rude or they disconnect our calls.
If they cannot find tenant they should return our money back as this way they are cheating and enacting innocent people money. This is clear fraud.
I don't care what's their matter i would request them to return my. Money back. We don't care about their poor services.