Nobroker — Packer and Movers (43 inches TV broken) no repair/refund.

We utilized the NoBroker Movers and Packers services on 22nd July 2023 to move the goods from Maithri Layout, Whitefield to BSK 3rd Stage, Hosakerehalli Bangalore. The TV display was damaged in-transit. I took premium package and they promised to wrap stuff with 3-layer quality packaging but that was not the case. It has been 3 weeks since the person from Movers and Packers (Chetan Relocations) has taken the TV from our house claiming that they would get the display fixed in 1 week. Till now there has been no update and we only taking initiative to keep in touch with them but no resolution. After 3 weeks, when we asked for updates the movers and packers are stating they would pay only half the amount of the cost of the display. It's been a month since we are patiently handling the scenario as we asked to wait since the TV display was not available at Samsung service centre (which we don't believe is the case but have said to us) but now - Insurance team has asked to reach out to NoBrokers and they asked to check with Chetan packers and movers (sent by NoBrokers team) however no solution provided yet.