Nobroker — Packers and Movers

rg1690

Sep 3, 2023

Address:

Bangalore, Karnataka

I booked packers and movers through Nobroker. They offered me an insurance of Rs. 2, 00, 000/. for a premium of Rs. 2000/- for a claim up to 95% of market value of goods damaged. So, I bought the insurance package as well. I've 2 main grievances -

1. They sent 3 people to move 3 BHK which took 2 instead of 1 day. It was waste of time for me and my family. It was also inhuman for 3 people sent who were grossly undermanned for the task at hand. For a reference, the industry standard is about 6 people or more for 3 BHK movement.

2. They did not honour their insurance and denied to pay for the damaged claimed. First they asked me to arrange a technician to estimate damage. Next they denied that any damage happened. Finally they said that it was a mistake and they were taking strong action against their own employees and the movement partner. Yet, they denied insurance claim. After a lot of back and forth, now they are offering a compensation of Rs. 1000 for my estimate of Rs. 17500 Rs. against the damage occurred.

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

Sep 4, 2023

Verified Support

Hi There, we continuously endeavour to provide our customers with a delightful shifting experience. In any case, if there is any deviation, we would certainly like to have an opportunity to make up for it. Hence, we would request you to share your contact details so that someone from our team can connect with you over the phone and discuss this further.

sivask1

Sep 12, 2023

I also had a similar situation. But my damaged goods value is around 30, 000. And giving compensation of Rs.1000. And that too, putting blame on me. Wasting my time and putting me on pressure for long.