Nobroker — Packers and Movers Service deficiency

HSPM - 5631864
Booked a house relocation service from no broker and provided them with the entire list of items which needs to be shifted. It was a heavy 1BHK service. They only sent two worker for shifting and these people were unprofessional, shouting on us all the time saying that they were not informed about so many items plus they brought small vehicle for shifting. When I connected with the movement manager, he informed me that I need to adjust as they are illiterate and that the vehicle is small because it is a local shifting. Just because of less worker, the shifting service which should have hardly taken 2 hours went on for more than six hours. They did 3 trips and in the 3rd trip though there was enough space in the vehicle, they did not carry the glass top dining table. They then informed me that they are done with their work and will not come again. I was not getting the movement manager on call at this crucial moment and whenever I called nobroker, the receiver on the phone said that they will arrange a call back which never happened. After 3 to 4 calls, I got the movement manager and requested him to arrange for pickup of the glass top dining table. He informed that they will be charging additional 1, 000/- for this service which I agreed as I had no other options at that minute. The workers then booked a vehicle from porter and completed the shifting service. The items delivered were damaged. The unprofessional service and the amount of stress which I experienced in this entire process is not acceptable. Had I ever booked on a local tempo service also, it would have been much better. No broker never called me back to take a feedback.