Nobroker — packers & movers - missing jack daniels bottle worth rs 4800

Sarishti.Katyal

from Bengaluru, Karnataka

Address:

560103

I had booked packers and movers from ‘nobroker’ and ‘sms packers and movers’ came for packing. A brand new jack daniels bottle is missing from the moved stuff (There were total 9 liquor bottles). The packing moving cost me 8000, whereas the bottle alone was for 4800. I have been following up with david from nobroker and madhu from sms packers and movers. Madhu keeps saying that he asked the labourers they said they didn’t steal anything, if they wanted to steal they would have stolen all bottles. I searched the entire house and each carton before raising the complain, however madhu said i should directly talk to labourers. Obviously they will deny if the bottle is stolen/broken. I do not have that much time that i will waste talking to nobroker & sms for false claims, and it was a very expensive bottle so i am very frustrated by their way of handling this. Also nobroker has not provided me with any reference number for this complain. On asking them for it, they kept assuring me not to worry they have all records of the complain. I am really frustrated with this and want a resolution - claim on the money or a new bottle.

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NoBroker customer support has been notified about the posted complaint.

May 30, 2019

Updated by Sarishti.Katyal I have still not received any update on the issue. It has been 5 days. I received a call yesterday morning and the customer care person said he will try talking to the packers and movers manager. Post that I didn’t receive any call back and have been trying to call customer care multiple times since but haven’t been able to reach them despite of being on hold for 5-7 mins. After that the call automatically gets disconnected.
Every day I am wasting atleast 30-40 mins trying to reach NoBroker customercare for resolution. I had even paid extra money for insurance upto Rs 50, 000

May 30, 2019

Updated by Sarishti.Katyal Again the customer care put my call on hold, I waited patiently for 10 minutes before they disconnected the call. I am unable to even reach out to David who had assured a speedy resolution. I was told they have all records of the raised complaint yet this time when another customer care representative picked up the call, he said he cannot see any complaint listed under the registered mobile number. Stop cheating your customer and atleast update me on the issue!