Nobroker — Packers & Movers Service Cancelled without my knowledge and still didnt received my refund amount

NoBroker Packers and Movers team continously forced me for a week to Book their service and pay the token amount

So i booked the service from my source location to CHennai, also i paid the token amount.. Everything i planned and even booked bus tickets for my family..

But suddenly without my knowledge they have Cancelled the shipment service by stating that there is no Vendor partner Available at my location

My question to no broker team is why they forced to book their service without cross verifying the vendor Availability??

If they cannot, they should have arranged an alternate facility for my shipment.. AFter continous followups still i didnt received my refund amount fully

Huge loss i have faced