Nobroker — Packers n movers paid advance but they say they cannot find mydetails

I have booked no broker packers n movers by paying advance token amount, got a mail that movement manager is assigned. But to my surprise I cannot find any details of my payment in the app. They even say they too cannot find any booking on my number and email. Even after sending the payment details and movement manager assigned mail attached, they are not responding.I was supposed to move the next day but bcoz of these guys I had to cancel everything. Just as a response to your mail/complaint they say sorry for trouble n ask for contact details again but will not respond whatsover. I even posted in Twitter with the attachments but no response.