[Resolved] Nobroker — Pathetic Service, Extra Charges and No Refund

abhinav1602

from Bengaluru, Karnataka

May 13, 2023

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I am writing to file a complaint against NoBroker, an online platform that provides AC installation and repair services. I availed their services for AC installation after my relocation on 9th April. However, the services provided by them were highly unsatisfactory, and I have faced a lot of inconvenience due to their negligence.

Firstly, the charge mentioned on their platform for AC installation was INR 918. However, at the time of installation, they added a lot of extra charges for parts and gas, which totalled to INR 2718 (INR 918 + INR 1600 + INR 200). This was not communicated beforehand, and I was shocked to see the additional charges.

After a few days, the AC stopped working, and I contacted their team back. After wasting some time, their team agreed to send a partner for fixing the issue. The partner came and said it was a gas leak issue and refilled it. However, after another 3-4 days, my AC stopped working again.

I tried contacting their support team, but they kept on throwing practiced lines at me, saying that it was escalated, and it would be handled soon. They kept on wasting 3-4 days so that the warranty period gets over, saying that the partner will visit in another 2 days. However, no one visited, and now I have to pay again to some other company for fixing my AC. It is extremely frustrating and disappointing to receive such poor service from a company like NoBroker.

When I asked for a refund, their team is not even ready to consider it, stating that the warranty period has passed. It is unacceptable that I have to pay again for fixing the same issue, and NoBroker is not willing to take responsibility for their poor service.

Therefore, I request you to take strict action against NoBroker and ensure that I get a refund for the charges paid for the AC installation and repair services. I also request the forum to direct the company to provide me with an apology for the inconvenience caused and to ensure that such instances do not occur in the future.

Thank you for your time and attention to this matter.

Was this information helpful?

No (0)

Yes (0)

Jun 21, 2023

Complaint marked as Resolved

NoBroker customer support has been notified about the posted complaint.

Verified Support

May 15, 2023

NoBroker Customer Care's response Hi Abhinav, we always want our customers to have a smooth & hassle-free AC service experience. We regret to know that the additional charges were not communicated beforehand and you are having issues with your AC multiple times after service was provided. Hence, kindly share your registered contact details so that we check what went wrong and provide you resolution asap.

Verified Support

May 20, 2023

NoBroker Customer Care's response Hi Abhinav, as you have not shared the contact details which is required to investigate the issue, we are closing the case for now. Please reach out to us with the same so that we can reopen the case and assist you further.

Verified Support

Jun 30, 2023

NoBroker Customer Care's response Hi Abhinav, we understand that our team contacted you to address your concern and provided a resolution for the AC cooling issue. Hence, we are closing the complaint. Please let us know if there's anything else we can help you with.