Nobroker — Pathetic service from NoBroker Interior team.

Gaurav.Bhardwaj

from Hyderabad, Telangana

May 26, 2023

Address:

Kondapur Main Road, opposite Le Meridien, Banjara Basthi, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana 500032

My Interior work was supposed to be finished by 28th February 2023 as per the written deadline given to me by the sales team. But still by today some of the work is still pending.

I have received the wardrobe with some design issues as I have received a different design than what I have shown in the docket. I have been following these guys for the last two months, but they are so unprofessional that they don't feel like answering the customer's call. The dimensions mentioned in the docket and what I have received are poles apart. Even after accepting that there is a design issue still, there is no update or any resolution on this.

Trying to reach their design managers Srivalli or Ayush is like hitting your head against a brick block. You have to contact them 100 times for any minor issue, and they still do not answer your calls.

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

May 26, 2023

Verified Support

Hi Gaurav, our interior design team always tends to do the work within the deadline, and we're constantly interested in hearing from our customers about what they require and making sure to perform the work as planned. Please provide us with your registered contact details so that we can check with our team what went wrong here and provide you with an update on priority.

Gaurav.Bhardwaj's [Complaint's author] reply, May 31, 2023

7017002745

Gaurav.Bhardwaj

from Hyderabad, Telangana

Jun 3, 2023

Still, there is no response from your end.

NoBroker Customer Care's response, Jun 4, 2023

Verified Support

Hi Gaurav, we recognize that there are some design variations and material mismatches that have occurred instead of what you've agreed to. However, we'd like to let you know that we've taken strict actions against our respective personnel regarding the lack of follow-up & the material mismatches. We'll keep you updated about further actions for your resolution. We appreciate your understanding.