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[Resolved] Nobroker — Poor services and harassment from NoBroker against Customer Ref No HSPM-8273690
I had registered for your packers & movers services against Customer Ref No HSPM-8273690 with amount of Rs 1530. I paid Rs. 349 as an advance. Your third-party service provider Mr. Anand called me three four times before dispatch to understand the requirement in detail. The job was planned at 10.00 am on 15th July. Mr. Anand called me 9.30am on 15th July and told that he can’t shift the material as one helper cost is not included.
He arranged the conference call with NoBroker service representative to sort out the matter. But NoBroker person didn’t gave the way forward. Finally, I assured Mr. Anand of paying additional payment of Rs. 500 and he delivered the material.
Once NoBroker took the contract of shifting the material, how their thirty-party contractor denying the shifting? It was the harassment and blackmailing by your partner at the eleventh hours when customer can’t do anything other than paying extra amount demanded by partner. Is this the business policy of NoBroker of taking the contract with less rate and then adding the charges through partner?
In your advertisement, you mentioned about the 5-star rated partners, but what type of services he provided. See the below points.
1. Mr. Anand was aware of less price of contract, but he didn’t tell me that in the previous two-three discussions. He just tried to trap me before one hour of the shifting.
2. When I asked him, he said that partners are not aware of what amount they are going to get from the order. (He was telling lie)
3. During the discussion over phone on 15th July, he told me the wrong list of items by adding few more items like washing machine, freeze which was not part of my shipment.
4. Job was planned at 10.00 hrs., and he reached at 12.00 hrs. I was under stress and was not sure whether he is coming or not. I called him twice, but he didn’t pick up the phone.
5. As a helper he brought 15 years old boy and a lady from his family. Both were not able to handle the heavy material like cupboard, computer table. Because of this, they damaged cupboard also.
6. I agreed to pay him Rs. 2000 instead of Rs.1530. So, he was demanding Rs. 2000 from me. I said I already paid 349 as an advance. He said I am not bothered about what advance money you paid to NoBroker.
7. I requested him to take money through Gpay, but he demanded for cash payment only.
With such a verse quality of services by partners how you are claiming that your partners are 5-star rated partners? Do you have any quality check process before registering the partners? Are you serious of giving world class services to the customer for Movers and Packers?
I am totally frustrated, and I am not going to recommend any of services from NoBroker to any of my friends and relatives.
Panvel - [protected]
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Aug 19, 2023Complaint marked as Resolved
NoBroker customer support has been notified about the posted complaint.
Jul 18, 2023NoBroker Customer Care's response Hi Ramesh, in NoBroker, we aim to provide our valued customers with best and quality shifting services on the scheduled time. Moreover, at any cost, we ensure that our partners are professional and efficient enough in delivering their services. However, we have highlighted your concern to the team and will be arranging a callback at the earliest to discuss further and get it sorted.