Nobroker — Refund

I had subscribed for the Super money back package on 22nd Oct for getting a tenant for me for a house by paying the prescribed amount of 11, 000+(dont remember the exact amount).
Waited for more than a month without getting any tenants. I reduced the rental amount over a period of time as was not getting any leads from 33000 INR to 28000 INR. Initially i was told that a person from Nobroker will come, see the house and will get tenants in a weeks time. But i was the one who was doing followups with them and talking to them and in fact was forced to reduce the rental as no tenants were coming. After i reduced the rental to 28000, then got a tenant from other sources.Now NObroker is saying that they cannot refund the amount as the rental was changed and the deal was signed within 4 days which is not mentioned in their refund policy. Based on my experience, please dont expect refunds from NObroker as they come up with innovative ways to cheat customers.